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Network Operations Analyst I

2.00 to 7.00 Years   Pune   29 Nov, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleNetwork Operations Analyst I Overview - tGlobally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. tProvide 24x7x365 technical operations support for MasterCard s global infrastructure; with focus on minimizing impact to Customers and internal users. tMonitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. tRegularly perform data analysis to determine MasterCard s performance and identify areas of improvement. tHave you worked in a control center environment tDo you like to triage and drive events to resolution tDo you like to interact with Customers, vendors, and support teams on a global scale Role- tExecute Incident, Change, and Problem Management processes. tPerform effective vendor management techniques to ensure forward-progress managed Incidents. tMonitor the performance of traffic, systems, and central site processing, addressing anomalies detected. tConduct quarterly Release and patch rollout for European authorization system tRoute central site and customer traffic as necessary to minimize downtime and impact to the brand and business.All About You - tBachelor s Degree or equivalent work experience. tIntermediate-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS). tNovice-level ability to perform post-event analysis. tDemonstrates the ability to function in 3 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 2 areas. tBasic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. tEffective problem and troubleshooting skills. tEffective written and verbal communication skills. tEffective organization skills. tEffective interpersonal skills.Due to COVID-19, most of our employees are working from home. We ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we re all in this together.Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines., Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.Job TitleNetwork Operations Analyst I Overview - tGlobally partnering with our Customers to deliver world class technical support for MasterCard infrastructures and applications, enabling growth, diversification and new business generation. tProvide 24x7x365 technical operations support for MasterCard s global infrastructure; with focus on minimizing impact to Customers and internal users. tMonitor the infrastructure, and be a key stakeholder in MasterCard Incident and Change Management processes. tRegularly perform data analysis to determine MasterCard s performance and identify areas of improvement. tHave you worked in a control center environment tDo you like to triage and drive events to resolution tDo you like to interact with Customers, vendors, and support teams on a global scale Role- tExecute Incident, Change, and Problem Management processes. tPerform effective vendor management techniques to ensure forward-progress managed Incidents. tMonitor the performance of traffic, systems, and central site processing, addressing anomalies detected. tConduct quarterly Release and patch rollout for European authorization system tRoute central site and customer traffic as necessary to minimize downtime and impact to the brand and business.All About You - tBachelor s Degree or equivalent work experience. tIntermediate-level knowledge of routing, switching, tunneling, and Multiprotocol Label Switching (MPLS). tNovice-level ability to perform post-event analysis. tDemonstrates the ability to function in 3 of the following disciplines: UNIX, Mainframe, Production Control, File Transfer, Single-Message, Dual-Message, or Network), and has intermediate-level understanding in at least 2 areas. tBasic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. tEffective problem and troubleshooting skills. tEffective written and verbal communication skills. tEffective organization skills. tEffective interpersonal skills.Due to COVID-19, most of our employees are working from home. We ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we re all in this together.Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodationmastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityEvery person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.,

Keyskills :
customer relationsreportingmisslaaccountsequal employment opportunitymultiprotocol label switchingnew hiresnew businessdata analysisfile transferunix scriptingcontrol centerdigital economy

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