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Operation Support (L2/L3) - mobile applications - Pune

7.00 to 12.00 Years   Pune   17 May, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Location: PuneShift Time: rotationalExperience: 8+ YearsLooking for Immediate joiner to 15Days MaxMust have : L2/L3 support, ITIL Certified , Servicenow ,mobile applications (Android & iOS) Requirements

  • Proven experience of providing L1 support to mobile applications (Android & iOS)
  • ITIL Certified
  • Proven experience of Service Ticket Management tools ServiceNow preferable
  • Strong experience of team collaboration tools Confluence & Mondays preferable
  • Strong Microsoft Office skills
  • Excellent communication skills including presentations skills
  • Solid analytical and problem-solving skills
Responsibilities
  • Ensuring Support and Operations processes are in place to meet business needs.
  • Accountable of the Incident, Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
  • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
  • Identifying potential issues montioring data trends on Amplitude and reviews from App Stores.
  • Collaborating across the different teams (Solutions, Development & Test) to not only resolve issues & incidents but to help shape user friendly products.
Investigating and analysing the root cause of Production incidents ,

Keyskills :
root causeoffice skillsuser friendlyitil certifiedproblem solvingservice deliverymicrosoft officemobile applicationsservice improvementcollaboration toolscommunication skillsoperations processesimprovement activitiesteam collaborationitil

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