Operations Event Creation Asset Servicing Representative

Job Description

*Key Responsibilities:

• Custodial banking analyst with day to day role of Account Opening, static data setups and client service management

Activities related to Account opening:

• To work closely with our business partners; Implementation Project Managers, Client Sales Managers, Client Executives, Network & Product Management to provide comprehensive support in the areas outlined below
• Respond to requests for new accounts and for routine maintenance with regards to safekeeping accounts, cash accounts, depots, auto FX
• To provide timely and accurate information / confirmations to business partners and clients, using the systems used by bank
• Respond to requests for new client documentation packs and for routine maintenance with regards to documentation distribution, tracking, lodgment and country liaison
• Incremental Account Opening and Documentation Support for both Market & TAX documents.
• Assist with the validation, distribution and lodgments of updated customer documentation (revised signature lists, MIFT agreements, name changes, etc.)
• Liaise with the Implementation Manager/Client Executive to complete the country account opening documentation process, pre- populating the documents for specified clients
• To participate in client projects as required with Implementation Managers / Product Managers / Relationship Managers / Account Managers

Activities related to Electronic banking:

• Timely and accurate processing of all new or change entitlement requests
• Respond to queries for electronic banking entitlements and messaging
• Ordering Safeword cards for the users
• Tracking & effective follow-up on the outstanding requests
• Working closely with the Securities Implementation Team, Sales & Relationship Management and Coverage teams to ensure client needs are understood and met
• Producing metrics for performance measurement
• Maintenance of centralized records to ensure all requests are completed in timely manner
• Involvement in the department RCSA Self-Assessment process by performing sample testing as required
• Adhering to all Audit/Compliance and Information Security requirements and all mandatory training requests
• Assisting the Electronic Banking Support team to resolve entitlement queries
• Maintaining general filing systems
• Effective time and project management is essential to ensure the timelines are met and optimum use of time and resources from both organization and client perspective is achieved

Activities related to Client Services:

• Reviewing the account opening / maintenance requests for completeness of information and updating necessary details in the respective application / database
• Respond to queries on Trade Settlement, Cash Transactions, SWIFT instruction set ups, Trade breaks etc.
• Fetching the information from various internal systems & Liaising with various internal Citi departments for a satisfactory resolution of the queries
• Team is responsible for maintenance of USDCC signer validation and domestic account which includes various underline activities:
• Request received from Client Service Officer and Client Executive for account maintenance activity through email internally
• Modification requests would be done by Client Services Team
• Securities Lending and DAIS account openings
• Legal document lodgment for the US DCC
• Responsible for signer validation and the controls for the US DCC maintenance

In addition to the above, for incremental account openings (new accounts for existing clients):

• Check that fee schedules are in place to cover incremental account openings
• To track the progress of all requests and to follow up as required
• Assist in the answering of ad-hoc queries
• Prepare settlement details in a standard format and send to the Implementation Manager/Client Executive
• Identify opportunities for improvements to the account opening maintenance process and to ensure they are implemented
• Participate / lead various internal ad-hoc projects
• Client Projects (e.g. fund manager appointments, account reorganizations, new fund launches)
• To act as a single point of contact for business partners for all account opening, maintenance and country documentation matters.
• To take the initiative to acquire / expand knowledge of the Global Transaction Services business
• To take-on miscellaneous duties and tasks on behalf of the team as advised by the manager

, *Knowledge/Experience:

• Experience gained within a financial services environment, preferably within a Global Custody business
• Account opening and documentation experience desirable

Skills:

• Ability to act on own initiative
• Proven ability to meet deadlines
• Time management and prioritization
• Excellent interpersonal communication skills (Written/OraI)
• Highly motivated, displaying initiative and flexibility
• Strong analytical skills and attention to detail
• Willingness to acquire / expand knowledge of the Citi Transaction Services business and local market requirements
• Prepared to tasks and take responsibility order to see them through to completion

Competencies:

• Excellent interpersonal communication skills
• Highly motivated, displaying initiative and flexibility
• Strong analytical skills and attention to detail
• Manage successful relationships with other units

Keyskills :
ccount opening project management analytical skills