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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | NBFC ( Non Banking Financial Services ) |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The Pre-Sales Support Analyst role will focus on the Presales environment built in AWS and help global Presales team to overcome technical difficulties in using these environments.
It also includes Calypso application troubleshooting, Calypso environmental issues, Environment performance problems, setting up new environments, AWS environment monitoring etc. Each Pre-Sales Support Analyst responsibilities is the management of numerous simultaneous projects that range from AWS environment setup, Calypso environment upgrades, AWS and Calypso environment changes, supporting Presales Scheduled activities from Technical perspective. The Presales group plays a major role in helping us to meet our overall financial goals and contributing to our overall growth.
Responsibilities
Provide support for the global Pre-sales team from a technical perspective
System installation, including Java JRE download and installation, relational database installation, data model installation and upgrade scripts, setup and configuration of event-driven framework, configuration of real-time data feeds, etc.
Provide technical trouble-shooting and support to the Presales team.
Support and maintain the presales AWS environment, across all designated servers globally.
Work with product Support teams for Presales environment fixes
Work on AWS and Calypso environment deployment and upgrades
Support working hours may involve Day shifts ( Morning, Evening)
Desired Skills and Experience
Minimum 3-5 years of industry experience
Ability to multi-task, prioritize and meet tight deadlines with attention to detail
Technical background; Java, JBOSS, SQL and RDBMS experience
Linux, Windows server, middleware technologies, networking and software deployment, debugging and troubleshooting, Shell scripting experience is desirable
Oracle DBA experience or working knowledge with Oracle indexes, performance monitoring, DB tuning will be an added advantage
AWS experience and AWS certification is desirable
Experience on Tools such as GIT, JIRA, Jenkins will be an added advantage
Work experience with capital market software such as Calypso will be an added advantage
Calypso deployment, upgrade and troubleshooting experience will be a plus
Keyskills :
salesslacrmcustomer relationsfocusoracle dbadata feedscapital marketwindows servershell scriptingproduct supportfinancial goalssystem installationsoftware deploymentenvironmental issuesperformance monitoringenvironment monitoringsql