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Principal Technical Support Engineer

10.00 to 12.00 Years   Pune   29 Jul, 2021
Red Hat, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Principal Technical Support Engineer

  • Partner with the Red Hat OpenShift Container Platform, Red Hat OpenShift Dedicated, OpenShift Online, and OpenShift Origin communities to develop and review patches and test cases
  • Analyze upstream development against current customer-reported defects and develop patches to resolve issues
  • Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
  • Work closely with Red Hats development engineering teams, and assist production support engineers and technical account managers
  • Partner with Red Hats strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
  • Demonstrate good judgment in selecting methods and techniques to obtain solutions
  • Maintain a commitment to providing the best experience possible for Red Hats customers
  • Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
  • Assist in the development of comprehensive and reusable self-service solutions for future incidents
  • Serve as an advocate of improving the product
  • Bring up solutions of the problems in technical or non technical side
  • Provide collaboration to junior engineers in their technical issues or learning
Required skills
  • Bachelors degree in a technical field; engineering or computer science is a plus
  • 10+ years of experience working as a support or development engineer for Platform-as-a-Service (PaaS) provider or hosting service
  • 10+ years of experience with the Linux or UNIX operating systems
  • Experience working with hosted applications or large-scale application deployments
  • Experience with Docker, Kubernetes, Open vSwitch, Red Hat Application Services, Apache Tomcat, Node.js, Ruby (web frameworks), Python (web frameworks), Microsoft Azure, and .NET
  • Experience with developer workflows, continuous integration (CI) tools like Jenkins, and continuous deployment (CD)
  • Good understanding of Linux tools with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
  • Solid knowledge of LVM and filesystems
  • Excellent reading and writing skills in English; fluent language skills in English
  • Commitment to providing the best experience possible for Red Hats customers
  • Excellent troubleshooting skills, and a passion for problem solving and investigation
  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
  • Linux operating system installation, configuration, upgrade, and maintenance experience is a big plus
  • Solid development-level experience with multiple programming languages and experience writing patches or pull requests is a plus
  • Experience with Amazon Web Services (AWS) or Pivotal Cloud Foundry is a plus
  • Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
operating systemstechnical supportred hat certified engineernetworkinglantroubleshootingred hat enterprise linuxred hat certified engineer rhce

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