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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 1.0 - 3.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (International)Technical Support / Helpdesk |
| EmploymentType | Full-time |
Dear Candidates,Warm Greetings from Equations Placements,We are hiring for customer service voice for L3 (process Specialist)Salary uptp 4.5lacsWorkplace - HinjewadiU.s rotational Shifts / Any 2days work offCandidates with good Communication Skill in englishPlease Call Lily - 7506940215Job Description Customer Service Specialist for Inbound / Outbound Contact CenterThe Job Role and ResponsibilitiesThe primary responsibilities of a Customer Service specialist would be:Handling escalations and complex queries.Manage large amounts of incoming and outgoing callsAnswer calls professionally to provide information about products and services, take/ cancel orders, orobtain details of complaints.Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactivecommunicationKeep records of customer interactions and transactions, recording details of inquiries, complaints, andcomments, as well as actions taken. Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests.Refer unresolved customer grievances or special requests to designated departments for furtherinvestigation.Competencies and Skills RequiredCustomer Service specialist plays a critical role in providing an interface between customers and the clientcompany. Looking for candidates who have good communications skills, interpersonal skills and can handle stresswell. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendationor solution to the customer's problem. A clear and pleasant speaking voice and fluency in English is also desired.The major skills and competencies that employers look for in a candidate are:Proven customer support experience or experience as aclient service representativeExcellent communications skillsAbility to listen and active problem solving skillsGood interpersonal skillsAbility to handle pressureAbility to multi-task, prioritize, and manage time effectivelyWork EnvironmentThis job operates in a call center office setting. This role routinely uses standard office equipment such ascomputers, && phones.Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Sunday 24X7, 365 days a year withrotational shiftsRequired Education and Experience1. Full time graduate2. Customer service experience in an international call center setup for a minimum of 24 months as anescalation specialist.3. Experience in UK market and regulatory knowledge (FCA) will be an added advantage.
Keyskills :
inbound outbound allcentervoice callcenter internationalvoiceprocess excellentcommunication customerservice contactcenter customersupport problemsolving voiceprocess internationalcallcenter