Product Success Manager, Virtuosity

Job Description

About Bentley SystemsBentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the worlds infrastructure sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequents leading geosciences software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,000 colleagues and generates annual revenues of more than $800 million in 172 countries.www.bentley.com Position Summary: Duties for the User Success role include a broad range of tasks such as, maintaining ongoing User relationships, networking, implementing success programs, contributing to sales, onboarding and training. Your technical expertise will provide insights on client-to-business interactions and assist in improving user experience through product support. Successful candidates will demonstrate analytical skills, aptitude for learning and using new software and be able to communicate clearly and effectively. The ideal User Success colleague will engage with our Users, maximize value, and create strategies to grow our User base. Your Day-to-Day / Responsibilities:
• Develop and conduct technical presentations and product demonstrations
• Coordinate, evaluate and improve tutorials and other training materials
• Analyze user data to improve user experience
• Assist in product design and product development
• Serve as the primary liaison between company and users
• Implement onboarding processes for users
• Handle and resolve user requests and technical issues
• Develop and manage client business development
• Sustain business growth and profitability by maximizing value
• Enhance and continually improve user satisfaction
• Articulate technology and product positioning to both business and technical users.
What You Bring to The Team / Qualifications, Required Knowledge, Skills and Experience:
• Bachelor s degree in Civil or Structural Engineering is required
• Master s degree in Hydrology/Water Management is highly preferred
• Minimum 5 years experience in Water Management Industry
• Experience with OpenFlows/WaterGEMS/SewerGEMS or other similar software products (InfoWaterPro, InfoSewer, InfoDrainage)
• Excellent written and oral communication, as well as, strong presentation skills
• Ability to learn and effectively demonstrate Bentley s software product line.
What We Offer:
• A great Team and culture please see our Recruitment Video.
• Remote, hybrid or in-office model choose what works for you.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.
Who We Are: Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the worlds infrastructure sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings include MicroStation-based applications for modeling and simulation, ProjectWise for project delivery, AssetWise for asset and network performance, Seequents leading geoprofessional software portfolio, and the iTwin platform for infrastructure digital twins. Bentley Systems employs more than 4,500 colleagues and generates annual revenues of approximately $1 billion in 186 countries. www.bentley.com Equal Opportunity Employer: Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.Job Segment: Structural Engineer, Engineer, Wastewater, Water Treatment, Engineering ,

Keyskills :
corporate liaisonproduct positioningwaste waterproject deliverycommercial modelsanalytical skills