| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Finance / Accounts / Tax |
| EmploymentType | Full-time |
GENERAL DUTIES & RESPONSIBILITIESProvides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)GENERAL KNOWLEDGE, SKILLS & ABILITIES Prior banking or finance related experiences a plus; personal banking experience preferred Documents client information and recurring technical issues to support product quality programs and product development Knowledge of FIS products and services Strong analytical skills Knowledge in programming, business analysis or implementation of software products Organizational and time management skills required Self-starter with proven ability to work independently Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skillsFIS JOB LEVEL DESCRIPTIONEntry level role. Basic skills with basic level of proficiency. Is gaining a general understanding in one or more FIS products. Generally performs single-function tasks that tend to be of small size, limited complexity and scope. Works under close supervision with no latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to one year experience.,
Keyskills :
online privacyproduct supportproblem solvingproduct qualitytime managementpersonal bankingbusiness analysismanagement skillsproduct knowledge