Product Support Representative II - L1

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.Job DescriptionAre you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamIt s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world s largest global provider dedicated to financial technology solutions!What you will be doingTeam is responsible for daily process checks, alert response, and level 1 incident resolution for hosted Quantum & Integrity systems. Checks primarily cover technical automation tasks but may also include functional application checks such as bank statement/market rates import. The level 1 monitoring team will operate a 24/5 service which includes covering all contracted holidays.What you bring:Knowledge / ExperienceShould carry 1-3 years of experience Basic Server administration and user management experience Application/client support experience Experience with monitoring systems Networking knowledge (OSI network layers, TCP/IP) Ability to work within a team and collaborate with other teams Eager and willing to take on challenges and learn new products/technologies Effective communication with stake holders and customers Investigation of customer issues Financial domain knowledge is an added AdvantageSkillsWindows Server 2012 Windows Batch File Scripting - understanding Windows PowerShell Scripting understanding VB Scripting - Understanding TCP/IP - understanding SFTP connectivity fault finding Certificate authentication Basic SMTP understanding.QualificationsBachelor s Degree in Computer Science or related field of study.CompetenciesFluent in English Collaborative Collaborate with different groups and complete the assigned task. Attention to detail track record of authoring high quality documentation Organized approach manage and adapt priorities according to client and internal requirements Self-starter but team mindset - work autonomously and as part of a global teamWhat we offer youA multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A broad range of professional education and personal development possibilities FIS is your final career step! A competitive salary and benefits A variety of career development tools, resources and opportunitiesWith a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor s 500 Index.FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.,

Keyskills :
windows batchwindows serveronline privacyuser managementcapital marketscomputer sciencedevelopment toolsfinancial servicescareer developmentpersonal developmentserver administration