Production Specialist

Job Description

CRITICAL SKILLS REQUIRED Excellent spokenl & written Communication skills as per the GRADE A mentioned below. Inbound/Oubound voice skills required Expert in using order entry, provisioning tools, CRM tools Expert in using MS Excel, Internet and Intranet Resources Highly self-motivated to achieve high standards in both quantity and quality Ability to prioritise tasks appropriately and recognise when issues need escalation CANDIDATE SPECIFICATION Skills and Experience Ability to work in a high-pressure team environment, reacting positively to change and adapting new processes quickly Strong focus on delivering results in a team environment, working together to deliver the teams objectives Min. 2 years of customer facing experience in service industry Good technical ability and product knowledge for the work area Appropriate system navigation skills and experience working in a Service environment GRADE A Maintains a high level of control in structure and vocabulary. Errors are mostly unnoticeable Competencies Timely Decision Making : Define and resolve problems by optimizing systems. Crystallization of strategic choices Customer Focus: The ability to service customer requirements while focusing on customer delight .The ability to collaborate with internal customers to add value to business relationship Taking Ownership: Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks Functional Excellence: Identifies the problem by understanding its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses the problem. Able to apply solutions across varied problems using functional knowledge & logical conclusions. Learn and Use Knowledge for business Innovation. Challenge measures/processes for operational excellence Interpersonal Effectiveness: Communicates with other team members from diverse background in an effective manner. Influences and motivates the t CRITICAL SKILLS REQUIRED Excellent spokenl & written Communication skills as per the GRADE A mentioned below. Inbound/Oubound voice skills required Expert in using order entry, provisioning tools, CRM tools Expert in using MS Excel, Internet and Intranet Resources Highly self-motivated to achieve high standards in both quantity and quality Ability to prioritise tasks appropriately and recognise when issues need escalation CANDIDATE SPECIFICATION Skills and Experience Ability to work in a high-pressure team environment, reacting positively to change and adapting new processes quickly Strong focus on delivering results in a team environment, working together to deliver the teams objectives Min. 2 years of customer facing experience in service industry Good technical ability and product knowledge for the work area Appropriate system navigation skills and experience working in a Service environment GRADE A Maintains a high level of control in structure and vocabulary. Errors are mostly unnoticeable Competencies Timely Decision Making : Define and resolve problems by optimizing systems. Crystallization of strategic choices Customer Focus: The ability to service customer requirements while focusing on customer delight .The ability to collaborate with internal customers to add value to business relationship Taking Ownership: Accountable for integrity systems, coherence of strategic choice & wisdom of policies/ accountability for results and tasks Functional Excellence: Identifies the problem by understanding its nature and its component parts and the relation between them. Generates timely and well developed solution to addresses the problem. Able to apply solutions across varied problems using functional knowledge & logical conclusions. Learn and Use Knowledge for business Innovation. Challenge measures/processes for operational excellence Interpersonal Effectiveness: Communicates with other team members from diverse background in an effective manner. Influences and motivates the t,

Keyskills :
requirementssopservice industrytechnical abilityproduct knowledgeoperational excellenceCRM tools Expert