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Project Manager - Business

2.00 to 3.00 Years   Pune   06 Oct, 2021
Red Hat, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Project Manager - BusinessPosting Location : Location IN-PunePosting date 18 hours ago(10/1/2021 5:22 AM)Job ID 88603 Workday ID R-012005 Category Project Management Job summary The Red Hat Customer Experience and Engagement (CEE) team is looking for a Project Manager to join us in Pune, India. In this role you will be a part of a team of customer success managers who operate in a dynamic engagement model catering to enterprise customers. You ll be on a mission to guide customer engagement, onboarding, product adoption, and satisfaction, ensuring that our customers are getting value from their Red Hat investment. As a Project Manager, you will take a collaborative approach while managing the operations for the dynamic customer success management (CSM) engagement model. You will be expected to create customer-facing digital content (presentations, webinars, reports, dashboards, etc.) which can be delivered to the customers to enhance their engagement with Red Hat. You ll be closely following the customer s journey through renewals and new subscriptions with Red Hat and help them starting with onboarding. You should be able to identify and advocate optimization and automation opportunities to help scale the business. Primary job responsibilities

  • Closely monitor dashboards and reporting systems to take action and forecast renewals, up sell, and cross sell
  • Take a data driven approach to ensure an enriched onboarding experience for Red Hat customers
  • Work closely with the Sales, Marketing, Product Management, and Support teams to coordinate and provide the best customer experience
  • Work closely with the customer success managers and Enablement team as a part of one team and help them prioritize actions while supporting them with digital content
  • Identify and advocate for automation, optimization, and process improvement opportunities
Required skills
  • Previous project management or business experience in a customer service or technical support environment within a technology-oriented company or department
  • Proven ability to learn and apply new skills and processes rapidly and coach, mentor, and influence others around you
  • Ability to adapt to changes quickly and be a change catalyst
  • Ability to create and deliver digital content, like presentations, new letters, webinars as per the customer s requirements
  • Ability to multitask, prioritize, and work under pressure
  • Ability to work in process-driven environments as well as in contexts where consultation with colleagues, taking initiative, and making judgement calls is necessary
  • Ability to communicate courteously and effectively with customers, third party vendors, and Red Hat associates
  • Expertise in tooling like Google Sheets, Slides, Tableau dashboards, etc.
  • Appreciation of and passion for open source software is a plus
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
javaopen source softwarethird party vendorsproject managementdigital contenthybrid cloudopen sourcecustomer servicecustomer relationsreportinggoogle sheets

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