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Recruiting for Product Support Representative Senior

3.00 to 6.00 Years   Pune   17 May, 2022
Fidelity National Information Services, Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Travel Percentage : 0%GENERAL DUTIES & RESPONSIBILITIES Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes. Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities. Other related duties assigned as needed.EDUCATION REQUIREMENTSBachelor s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)GENERAL KNOWLEDGE, SKILLS & ABILITIES Prior banking or finance related experiences a plus; personal banking experience preferred Documents client information and recurring technical issues to support product quality programs and product development Knowledge of FIS products and services Strong analytical skills Knowledge in programming, business analysis or implementation of software products Organizational and time management skills required Self-starter with proven ability to work independently Extremely comfortable working with computers and a variety of applications Excellent oral and written communications skills Strong problem solving skillsFIS JOB LEVEL DESCRIPTIONAdvanced professional role. Highly skilled with extensive proficiency. Handles complex calls/solutions that require analysis and research. Works on multiple projects as a project leader or periodically as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple FIS Products. Uses SQL, Crystal Reports, or report manager to build complex reports . Reviews and/or debugs code with such languages as COBOL, XML. Writes moderately complex to complex test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity. Works on cases that last several hours to several weeks. Coaches and mentors junior staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment. Typically requires five or more years of demonstrated experience.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
test casesreport manageronline privacyproduct supportproblem solvingproduct qualitytime management

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