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Rooms Division Manager

6.00 to 9.00 Years   Pune   06 Jun, 2023
Job LocationPune
EducationNot Mentioned
SalaryRs 4.5 - 6 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaHousekeepingFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

    Job Description For Rooms Division Manager(HOZ81343) in Pune,India. Description You will be responsible for the efficient running of the division in line with Hyatt Internationals Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Qualifications With a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.Job descriptionAs the Room Division Manager, you will be responsible for performing the following tasks to the highest standards:Monitor and spot check quality of work.Ensure that information from preference pads are keyed into the database and promote their use to line team members.Develop and implement the guest recognition program.Develop strategies with the help of the Front Office Service Manager to strengthen guest recognition.Walk the talk and be a role model in delighting customers.Recognize team members for outstanding delivery of customer service.Be visible and accessible to guests and follow through with all requests.Effective utilization of guest profiles and consistent delivery of guest preferences.Maintain strong relationship and goodwill with regular guests.Practice and promote effective and timely recovery of guest complaint situations.Always meet and exceed customer expectations.Ensure that all amenities are delivered consistently, and standards are maintained and delivered.Conduct quality checks on a regular basis.Ensure that all section managers are effectively communicating the SALT results with their respective departments.

Keyskills :
procurementservice qualitytrainingcustomer service forecastingfront office training coordinator

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