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Senior Associate - CORA AI Support

5.00 to 7.00 Years   Pune   13 Apr, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Senior Associate, CORA AI SupportJoin Cora AI team in Pune which drives digital-led innovation at scale and digitally enabled intelligent operations for clients around the world. Using open architecture and a modular approach, this team is set to deliver digital products and consulting services, powered by Genpact Cora AI-based platform, that connect with both legacy systems and modern technologies. The result is faster development times, better customer experiences, higher return on investment, and greater agility. This position will involve the person to support a portfolio of RAGE, CORA AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate, and have the following competencies: Incident, Change and Release Management methodologies, strong analytical skills, process attitude, ability to investigate into issues, recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and handle internal partners. Responsibilities

  • Effective interaction with internal teams on regular support updates/issues
  • Exceptional verbal and written communication skills
  • Effective Incident management process knowledge
  • Able to handle L1 ticket activities, respond to client queries and issues promptly meetings, implementation meetings, transitions call etc.
  • Customer concern management experience with client/internally on the issues
  • Takes escalated calls, provide timely updates on SEV1/SEV2
  • Communicate to leadership on issue/outages impacting business and operations,
  • Co-ordinate & connect with business, operations
  • Completely lead the issue and resolve and bring it to completion for closure
  • Maintain the relationship with all partners, run infrastructure and software on a regular basis during upgrades and patches
  • Should work on automating the Software Release, Data Migration, and Infrastructure provisioning.
  • Experience, in supporting financial applications, credit/loan platforms.
  • Experience fixing web applications and good hold on SQL (SQL Server).
  • Demonstrable understanding of how web applications works.
  • Good technical and analytical skills.
  • Demonstrable ability to function in a self-directed environment.
  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success.
  • Innovative problem solver who is positive, proactive, and readily accepts change.
  • Ability to handle clients professionally during all interfaces.
  • Offshore support with rolling shifts in EST (Eastern Standard Time)
Qualifications we seek in youMinimum qualificationsGraduate/ Postgraduate Preferred qualifications
  • BE/ B tech. / MCA / MSc. / BSc
  • ITIL certified and service delivery experience.
  • Supporting credit applications & exposure to AR system.
  • Good comprehension of Java, html, web applications.
  • Release management.
  • Should be comfortable working in shift.
,

Keyskills :
customer relationsinsurancequalitysalesmisreturn on investmentstrong analytical skillsdata migrationcustomer focuslegacy systems

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