hireejobs
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Senior Customer Support Manager - L1

7.00 to 0.00 Years   Pune   04 Mar, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

Senior Customer Support Manager - L1 Apply Now BackExperience :9 + yearsLocation :PuneWe are looking for individuals who have a passion for making a difference in the lives of people around the world! Responsibilities include:

  • Monitor and lead the Customer support team.
  • Manage all the customers across the region.
  • Monitor the ERP support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution
  • Actively identify and investigate system issues, provides resolution and follow-up to end users.
  • Resolve problems by clarifying the user s question/issue, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution
  • Conduct remote, classroom, and one-on-one ERP end-user trainings as needed
  • Proactively work to improve existing support procedures, processes, and tools
  • Coordinate with the ERP training team to ensure that current training content and materials meets end-user needs. Participates in the development of ERP training materials and tools when required
  • Onboard and train new ERP support team members as needed
  • Handle Contract renewal, invoicing and collection.
  • Foster and demonstrate a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations.
  • Perform other duties and responsibilities as assigned
Qualifications:
  • Bachelor s degree or equivalent work experience required; advanced degree preferred
  • Minimum 7 years of ERP Customer Support/Implementation experience.
  • Being able to handle both technical and functional areas.
  • Demonstrated proficiency of enterprise resource planning (ERP) systems highly desired. Proven ability to learn, understand, and apply new systems and software.
  • Successful track record of functional expertise in one or more of the following areas:
  • Experienced in delivering training in various formats including classroom, one-on-one, and remote.
  • Updating patches on to client servers.
  • Ability to meet SLAs by providing solutions on time.
  • User training / retraining.
  • Expert in Problem diagnosis and trouble shooting and Issues Management. Experience in handling Product Upgrades (Major as well as minor). Connect with client senior management.
  • Connect with client senior management.
  • Contract renewal, invoicing and collection.
  • Collect customer feedback and derive action items and execute them to customer satisfaction.
  • Exposure to Web applications in MS platform - SQL 2008 / 2012, ASP / ASPX, IIS.
  • Prior ERP knowledge is added advantage. Preferably real estate ERP would be good.
  • Ability to grasp, interrelationships between management requirements and ERP solutions.
  • Experience on ERP Tally 9 would be added advantage.
  • Good working knowledge of networks, servers / hardware
  • Skilled in understanding customer needs and providing quality customer service
  • Excellent oral and written communication and presentation skills in English
  • Strong critical thinking, analytical, and problem-solving skills
  • Strong interpersonal skills, especially a customer service-oriented attitude
  • Ability to multitask with strong attention to detail, organization, and time management
  • Ability to adapt to shifting priorities, demands, and timelines.
  • Willingness to travel.
  • Demonstrated leadership, versatility, and integrity
,

Keyskills :
erp trainingcustomer serviceweb applicationsenterprise resource planningsqlcustomer relationsfollowing upresource planningproblem solvingtally 9salesenterprise resource planning erp

Senior Customer Support Manager - L1 Related Jobs

© 2019 Hireejobs All Rights Reserved