Senior IT Operations Analyst

Job Description

Requires in-depth conceptual and practical technical knowledge of IT operations. Works independently with minimal guidance. Understands key business drivers and builds knowledge of the company, processes and customers. Configures, installs, maintains and upgrades computer systems hardware and software. Restores files or systems by designing, writing and implementing back-up procedures. Provides operational support for the organizations information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. Performs recovery procedures, scheduling and back-ups and monitors batch processes. Performs a range of technical assignments and solves moderately complex problems under guidance of established policies and procedure. Contributes to delivery of team goals through personal efforts or through influence over team members.BASIC FUNCTIONWolters Kluwer requires the Senior IT Operations Analyst to have broad technical experience in public cloud, virtualization, storage, database, system management, automation and networking concepts and be able to apply the skills to provide technical support for the full lifecycle of Wolters Kluwer applications.ESSENTIAL DUTIES AND RESPONSIBILITIESStrategy and Architecture:

• Undertakes analytical activities and delivers analysis outputs, in accordance with customer needs and conforming to agreed standards.
• Maintains in depth knowledge of the Azure cloud platform, provides detailed advice regarding their application and executes specialized tasks.

Development and implementation:

• Creates, manages and maintains the DevOps pipelines
• Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance security requirements and existing systems. Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.
• Defines test conditions for given requirements. Designs test cases and creates test scripts and supporting data, working to the specifications provided. Interprets, executes and records test cases in accordance with project test plans. Analyses and reports test activities and results. Identifies and reports issues and risks.
• Assists in the configuration of software and equipment and the systems testing of platform-specific versions of one or more software products. Documents faults, implements resolutions and retests to agreed standards.
• Designs cloud and networking configurations, taking account of target environment, performance, security and sustainability requirements. Translates logical designs into physical designs, and delivers technical prototypes of proposed components for approval by customer and execution by technicians. Designs tests to measure performance of prototypes and production output against specification and inform iterative development.
• Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.

Delivery and Operation:

• Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability and serviceability. Ensures that services and components meet and continue to meet all of their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
• Engages with project management to confirm that products developed meet the service acceptance criteria and are to the required standard. Feeds into change management processes.
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion and inappropriate use.
• Develops, documents and implements changes based on requests for change. Applies change control procedures.
• Uses the tools and techniques for specific areas of release and deployment activities. Administers the recording of activities, logging of results and documents technical activity undertaken. May carry out early life support activities such as providing support advice to initial users.
• Reviews system software updates and identifies those that merit action. Tailors system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.

OTHER DUTIES

• Performs other duties as assigned by management

JOB QUALIFICATIONS & EXPERIENCEEducation:

• Preferred: Bachelors degree in Computer Science, Management Information Systems, or a related field
• Technical Certificates to a specific technical domain, for example AWS, Azure, Networking & Storage.

Experience:

• More than 8 years IT Experience
• More than 3 years experience building and maintaining systems in Azure
• More than 2 years of DevOps experience (Azure DevOps / Microsoft TFS)
• More than 3 years experience with migrating datacenters workloads Azure and/or AWS
• At least 2 years experience implementing Azure cloud solutions using ARM
• At least 2 years of experience leveraging version control systems to manage Infrastructure as code
• Recent experience within the Design and implementation of complex, highly available and highly scalable solutions.
• Familiarity with Server/Datacenter virtualization technologies such as VMWare, VMWare NSX and Hyper V
• At least 2 years of experience configuring and implementing cloud storage solutions to meet varying demands
• Enterprise wide architectural governance, architecture decisions, exceptions, standards etc.
• Developing Foundational re-useable technology components

Other Knowledge, Skills, Abilities or Certifications:

• Azure MCSE: Cloud Platform and Infrastructure (Preferred)
• Azure MCSA: Cloud Platform
• AWS Certified DevOps Engineer Associate
• AWS Certified Advanced Networking
• AWS Certified Solutions Architect Associate
• VMWare VCP

Soft Skills Required:

• Excellent analytical and problem-solving abilities
• Excellent communication and presentation skills

Seniority:

• Individual Contributor

TRAVEL REQUIREMENTSPosition requires no travel.PHYSICAL DEMANDSNormal professional office environment.,

Keyskills :
customer relationsreportingmisslaaccountsmanagement information systemstest casesvmware nsxweb serverstest scriptsit operationscloud storage