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Senior IT Pillar Specialist (ServiceNow & BMC)

7.00 to 8.00 Years   Pune   13 Oct, 2021
McDermott
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryOil & Gas / Petroleum
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

*Job Overview: The candidate will be leading the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to the production environment.Key Tasks and Responsibilities:

  • Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to the production environment.
  • ServiceNow configuration and customization including but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, REST/SOA integrations, custom scripting, and third-party software integrations.
  • Client side & Server side scripting within ServiceNow, using HTML, CSS, JavaScript, SQL, XML, Web services and Angular JS.
  • Configure Asset and Configuration modules, while utilizing Discovery module to identify assets and CIs on the network.
  • Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations.
  • Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
  • Manage functional day-to-day operations of the ServiceNow platform, serve as the subject matter expert and point of contact for all queries related to ServiceNow.
  • Develop and distribute industry standard ITSM reports and dashboards to managers and leadership for defined KPIs.
  • Follow established best practices for customization, configuration, and other ServiceNow functionality to document and communicate application requirements.
Essential Qualifications and Education:
  • Minimum Bachelor s Degree in Engineering, and/or Computer Science
  • 7+ years of ServiceNow (ITSM) Development & Implementation experience.
Preferred Qualifications and Education:
  • ServiceNow Certified Application Developer / Certified Implementation Specialist.
  • Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management & Asset management.
  • Highly proficient in ServiceNow integration solutions including: ServiceNow API s, SSO, Web Services, LDAP, SOAP & REST
  • Experienced in BMC Discovery integration with ServiceNow CMDB.
  • ITIL v3 Foundation level or higher certification.
Company Overview and Core Values:McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutions from the wellhead to the storage tank to transport and transform oil and gas into the products the world needs today.At McDermott, we hold all employees accountable to follow our 5 core values.
  • Integrity we maintain a firm adherence to legal and ethical conduct
  • One Team we are one company, where everyone is equally important
  • Go Beyond we seek courageous and creative solutions
  • Well-Being we promote all forms of well-being
  • Commitment we are reliable and dependable in delivering quality solutions
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Keyskills :
billingaccountsinsuranceaccounting softwareserver sideweb servicesv3 foundationequipment supplyfoundation levelchange managementservice managementproblem management

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