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Senior Manager Application Hosting Services

10.00 to 15.00 Years   Pune   07 Oct, 2019
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSales / BD

Job Description

We are looking for a highly motivated Senior IT operations professional with 10 - 15yrs of industry exp with below skills and expertise, this is for Pune location. If you have an experience to. Design and implement the schedules to meet the support needs of 1000 hosted clients. Deliver high quality operations support to Clients catering to the SLAs Knowledge of Operating systems, Databases, deployment and monitoring tools Build a good understanding of the hosted eco system of products at a functional as well as technical level. Raise the bar with respect to Customer support, taking into account all dimensions with respect to the hosting support and problem management & escalation. Work in rotation shifts to meet the business needs Good Analytical and problem solving skills Should possess a strong track record of. A Min of 10 years of relevant experience in managing a hosting operations support team filled with a solid background on tools and techniques for hosted managed services. Proven abilities around schedule management of 24 * 7 * 365 teams and building comradery with US based support teams Working across various layers of the organization to ensure that the team delivers on time, follows the escalation process and provides tier 1 customer service Managing special projects on a need basis Running and managing the Priority 1 escalation process Accountable for managing business decisions throughout the evening (EST.) processing windows, Strong analytical and problem- solving skills. Should have the ability to roll up your sleeves and go deeper into a project/ delivery as the need arises. Demonstrated skills with respect to people management and an ability to groom and develop the next line of leaders within the team. Minimum of a Bachelors degree in Computer Science or other equivalent combination of training and experience Collaborating with Network Engineering, System Engineering, and Database management teams on overall improvements across the group Developing working relationships with internal datacenter providers and network providers Developing working relationships with the development, QA and Software Change Management groups to build strong relationships to improve the support to the client base ,

Keyskills :
software design catering windows training unning database

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