Senior QA Support Engineer

Job Description

What you must know The Sr Support QA Engineer will be responsible for ensuring the Quality of product and features of Screen Magic Software Solutions across all the product lines. He/she develops test documentation including Test strategies, Test Case, Test Scenarios and executes manual and automated tests, analyzes and troubleshoot issues, and participates in the customer-centric issue reproduction and validation. Be part of product discussions and presentations and analyze the things. Should be able to guide the teams. Should be able to handle customer cases and effectively solving themWhat will qualify you for this role : Essential:

• Essential:
• Prior Salesforce Admin experience
• Review and analyze customer cases, issues, and reproduce the same.
• Collaborate with QA Engineers to develop effective strategies and test executions plan
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing scope and defects
• Report bugs and errors to development teams
• Help troubleshoot issues, validate and reproduce customer issues on QA environments.
• Conduct post-release/ post-implementation testing
• Work with cross-functional teams to ensure quality throughout the product patches.
• Generating reports such as defect analysis report, defect leakage, etc.
• Identify opportunities for continuous improvement.
• Document lessons learned, help maintain knowledge database
• Must be good at writing test cases and test scenarios.
• Strong problem solving skills
• Reporting and tracking defects to closure
• Should have technical leadership capabilities
• Provide application/technical support to internal team related to customer issues
• Be a single contact point for a product team to understand Customer issues at L2 level
• Responsible for Incident & problem management.
• Document the issue analysis - Debugging, RCA,
• Timely escalation of sensitive or time consuming issues.
• Handle high level escalations with maintaining priority even working under pressure
• Tackle conference calls with dis-satisfied customers if required & direct L1 support engineers or Partner developers to resolve the issues.
• Daily reporting of issues handled/resolved and escalation to manager
• Coordinate with team members and other teams for issue resolution
• Release hotfixes and patches as necessary for resolving the issue
• Create knowledge articles for reference
• Comply with defined SLA for issue resolutionDesired:
• Good to have ZOHO CRM knowledge
• Having good exp in Manual Testing
• Strong Manual testing concepts and good test case writing skills.
• Strong written and verbal communications demonstrated through the creation of test plans, defect documentation, and summary presentations.
• Ability to work independently
• Must have thorough understanding of testing processes.(STLC, SDLC)
• Subject matter expert in QA space, capable of recommending amendments, suitable solutions, comparison and technology stacks.
• Experience in different types of testing that includes Functional testing, Integration testing, Regression testing, System testing, Installation & upgrade testing, and sanity/smoke testing.
• Instrument test planning is targeted at providing quicker execution reports and metrics.
• Demonstrated ability to think outside the box when creating and executing test plans.
• Good working knowledge on SOAPUI/PostMan
• Working knowledge of test management software e.g. Jira and SQL
• Prior code experience (Able to debug the code or able to make changes in code

Technical Skills:

• Test Strategy, Planning, Test execution, Functional Testing, basic NFR testing.
• Basic Programming knowledge (JAVA/APEX, C#, any other)
• Aura Components, Triggers, LWC knowledge (Good to have)
• SVN, GIT including branching and merging strategies.
• JIRA, Confluence, Test Rail, MySQL, NoSQL
• Scrum, Agile, SaFe, ISTQB certified (added advantage)
• Jenkins, TeamCity, CI, CD integrations.

What working at SMS Magic Offers At SMS Magic, people growth is parallel to company s growth and our work culture supports our commitment to creating a world class CRM messaging company. Our work culture is built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people and our clients.We offer a sense of balance, we want our people to be active, healthy, and happy, not just in their jobs but in their lives outside of work. Our competitive compensation package where you ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, we do our best to make your time with us a rewarding learning experience that helps you grow as an individual.Plus, we offer

• The freedom and flexibility to handle your role in a way that s right for you
• Gain exposure to a dynamic and growing global business environment
• Exposure to innovative and cutting-edge technology and tools
• Scope to showcase one s analytical capabilities and make high impact contributions to Business teams

Whenever you join, however long you stay, the exceptional SMS Magic experience lasts a lifetime. Recognised as industry leader, we continually strive to be a great place to work and with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the World s best Messaging Partner a reality.About SMS Magic:Founded over 10 years, we ve become a trusted messaging leader for businesses around the world. We work with global customers across many industries including contact centers, financial services, higher education, retail, staffing, wellness and more. Our customers range from small and mid-size businesses to large global enterprises.Our commitment to every customer is, We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition .If you can confidently demonstrate that you meet the criteria mentioned above, please contact us as soon as possible.SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.Read mode about us at: www.sms-magic.com ,

Keyskills :
test managementmanual testingsupport engineershigher educationtest scenariostesting conceptslanproblem solvingdefect analysisnetworkingswitchestest casesistqb certifiedcontact centerstest planningwriting test casesoperating systemssystem