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Senior Software Engineer - Escalations Engineering

5.00 to 7.00 Years   Pune   05 Mar, 2021
Druva Software
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaEmbedded / System Software
EmploymentTypeFull-time

Job Description

  • Work closely with the team of highly technical engineers with troubleshooting/debugging expertise and help troubleshoot complex problems seen in the field
  • Own and drive the production issues investigation and identifying the root cause, delivering a solution and working with the engineering team.
  • Liaison with management to prioritize incoming requests from the field
  • Drive validation of future releases in staging environment for customer use cases, gatekeeper for product release and quality assurance
  • Ensure communication flows well cross-functionally for product updates and known issues.
  • First response for production issues (including off hours) and engaging with the engineering team to deliver quick resolution.
Experience:
  • 5+ years of experience in a combination of Engineering and Sustaining leadership roles.
  • 1+ years application troubleshooting experience.
  • 1+ years relevant customer facing experience.
  • 1+ years in a technical role working primarily in a UNIX or Linux environment.
  • 2+ years of experience in o365 / SharePoint development.
  • Experience of programming in C/C++, PERL, Bash or other relevant language.
  • Knowledge in Unix/Linux network administration. Windows would be an added advantage.
  • Knowledge of TCP/IP
  • Strong problem-solving skills and demonstrated ability to articulate and present technical solutions
  • Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internally
  • Customer focused, with strong teamwork skills and a flexible self-motivated approach
  • Willingness to work in out of hours on-call rotation
  • Experience in enterprise software, deep knowledge on software development including threading, network and disk IO, data transformations, data integrity, systems management, systems administration and monitoring
  • Ability to read software code and communicate with development team
  • Familiarity with AWS and Azure Cloud Infrastructure
  • Bachelor s Degree or higher in Computer Science or equivalent experience
,

Keyskills :
sql serverjavasqlcustomer relationsjavascriptuse casesroot causefile sharingit governancedata integrityproblem solvingcomputer sciencedisaster recoverysystems managementcloud applications

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