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Senior Specialist, Workday (Report & Analytics)

2.00 to 0.00 Years   Pune   09 Jul, 2020
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryLogistics / Courier / Transportation
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Joining Maersk will embark you on a great journey with career development in a global organization.You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all management levels within Maersk.You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundationShow More We offerBy choosing Maersk, you join not only for the role, but for a career. From here your path may take you towards extended responsibilities within Application Development, IT Delivery or IT Leadership.We aim to be a world-class professional IT organization that delivers business value through automation, standardization and innovation. We believe in empowerment where each of us takes ownership and responsibility for developing and implementing new ways of working.Reporting Specialist is one of the SMEs for Workday Reporting in all Workday areas. Participate in projects and support the day to day support including Incident and service requests- using case tool system (such as ServiceNow).Show More Key responsibilities- Workday configuration - Deliver excellent support with customer in focus - Resolve Incident/Service request according to Service catalogue - Proactively monitoring case management tool - Categorize and assign the tickets in appropriate category group - Perform unit and release test - Case escalation handling - Ability to identify high priority cases and provided needed attention accordingly - Performing other tasks defined by manager - Keeping up to date with current trends in ITShow More We are looking for- Bachelor s Degree or equivalent training, learning and/or educational experience - Proven experience in HCM systems with a demonstrated understanding of key HR processes. - Documented experience of Workday. - Minimum 2 years of Workday experience in Reporting - Previous experience working in HR or an HRIS Service Centre or another customer-oriented environment - Case management tool experienceTechnical Skills :- - Knowledge in Workday HCM and reporting - Knowledge in any additional Workday area - Knowledge in BIRT - Experience in developing training materials and guides - Workflow system experience - Case management tool - Strong computer skills and programming skills. - Resolve technical support requestsBusiness Skills :- - Excellent communications skills - Collaboration skills - Proven ability to provide excellent customer service, and work with multiple levels of the organization from senior management to external contractors - Ability to multi-task at a high level - Demonstrated ability to thrive within a multi-national organization, a multi-cultural environment and with remote teams.Show More,

Keyskills :
active directorytroubleshootingenvironmentwindowsslait deliverycomputer skillscustomer servicetechnical supportsenior managementcareer developmentapplication developmentcase management

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