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Senior Support Engineer-US Shift

4.00 to 6.00 Years   Pune   04 Jan, 2022
Job LocationPune
EducationNot Mentioned
SalaryRs 16 - 18 Lakh/Yr
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,Network / System Administration
EmploymentTypeFull-time

Job Description

Greeetings.!We are leading HR consulting agency in Pune for past 1 decade. We are predominantly in Recruitment IT and Non IT, HR Outsourcing, Contract Staffing, Career Counseling and Training & Development.One of our esteemed Tech Client in Pune, are into helps enterprises migrate to the cloud, protect their workloads through backup and disaster recovery, and manage multiple physical, virtual, and cloud environments.Company Helps over 400 enterprises migrate, protect, and manage their data in the cloud.Company is Supporting a suite of services including Disaster Recovery and Backup, Hybrid Cloud Management, and Cloud Migration and Replication, computing , virtual, and cloud machinesBasically it is a well-established private company supporting customers from the Fortune 500 and large public agencies, around the globe.Position-Senior Support Engineer-US shiftExperience- 4 -6yearsLocation-Baner,Pune(Currently WFH)Responsibilities-As aSenior Support Engineerand a Member of the Customer Success Team, your focus and responsibilities will include:

  • You will be the technical interface to customers and partners for performing product installation, project planning, implementation, spotting risks / challenges, recommended maintenance, best practices with use of product(s)
  • You will be the technical interface to customers and partners for resolution of problems, offer strategic technical support, answering customer inquiries & technical questions, etc.
  • Perform required services as needed for project, problem diagnosis, testing, troubleshooting and resolution activities, determines root cause, provides guidance and advice, corrective actions, gathering & high-quality delivery metrics, reporting and workarounds, etc., to assure the highest level of customer satisfaction.
  • You must be highly experienced in multiple platforms and deliver support and solutions to the customers/partner base, while serving as an advocate for customer needs.
  • Handle service incidents & responsible for resolving more complex challenges escalated by customers and partners.
  • Monitor teams service tickets and respond to them as needed & facilitate a resolution to all escalated issues brought to Teams attention.
  • Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
  • You will routinely act independently while researching and developing solutions to customer issues.
  • Track and document projects, create DR Runbooks, focusing on automated workflows, interact/guide a customer to a solution
  • Track and document product defects, enhancements and stakeholder feedback, drive problem to closure and evaluation activities, ensuring accurate and complete information is entered in all tools and records.
  • Collaborate within and across teams to identify areas where automating a solution will add value and efficiencies to customer support.
  • Preparing relevant technical articles, multi media and contributing solutions to the Customer Success Team
Requirements-
  • Minimum of B.E. in Computer Science OR an equivalent functional degree + technical degree
  • In addition, Certification as Cloud Solution Architect or its equivalent, from at least one of the Leading Cloud Providers, such as AWS, OCI or Azure
  • Must have at least 4 to 5 years hands-on experience in Customer support operations
  • Must have at least 2 to 3 years hands-on experience working as a Support Engineer in a Cloud Platform, preferably with Oracle Cloud Infrastructure (OCI) or Azure
  • Must have strong/in-depth knowledge & hands-on experience of migrating clients workloads to the cloud environment & its concepts & workflow
  • Must have strong/in-depth knowledge & hands-on experience of Disaster Recovery implementation in the cloud environment, its concepts, workflow, performing DR Test, gathering results
  • Must have strong proficiency & hands-on experience in at least one programming language with a strong ability to script in bash & python
  • Must have strong/in-depth knowledge of Windows and Linux Operating Systems, including their snapshot mechanism & boot process
  • Must have strong/in-depth knowledge of Storage Technologies (DAS, NAS, SAN & Cloud Storage)
  • Ability to perform infrastructure discovery and assessments for planning Migration, and/or Disaster Recover
  • Good knowledge of Enterprise Networking is a must.
If you are interested,Please revert back with updated CV Along with Total Exp,Relevant Exp,CTC,ECTC,Notice Period on Mayuri.b@yorshr.com.

Keyskills :
planningroot causediagnosisproject planningevaluationtechnical supportmetricstroubleshootingmusic makingarticlesreportingtestingcorrective actionscomputer hardwarerootclosurestrategyactive directorydiagnose

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