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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
What will you contribute To perform this job successfully, an individual must be able to perform the essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsibilities & Deliverables:Your deliverables as a Senior Technical Engineer, Customer Support will include, but are not limited to, the following:Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needsUnderstand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environmentsPerform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teamsUpdate clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client s satisfaction and product qualityParticipate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reportedValidate defects thoroughly by ensuring that the described scenarios are fixedBuild and provide simple scripts with the assistance of senior colleagues when necessaryWrite technical specifications and best practices documentationRaise/ escalate issues with the Team Leader and/ or Manager where/ when neededRequired Experience:University degree in Computer Science, Mathematics, Business IT or related majorVery good knowledge of C/C, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)SQL/ Java/ C#Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plusExcellent written and verbal communication in EnglishAnalytical abilities, attention to detail, stability, responsibility as well as customer focusAbility to work independently as well as part of a customer facing team*************************************************************************************************************The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner.*************************************************************************************************************,
Keyskills :
networkingactive directorylinuxlanserversroot cause analysisroot causecomputer sciencecustomer supportissue resolutionoperating systemsverbal communicationtechnical specificationsstatements of work sow