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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
This role requires providing technical support for StorageX - a Data Dynamics product - in multiple storage environments, and to be the first point of contact for customers with technical support issues and questions on advanced network attached storage (NAS) environments. In this position, you will be responsible for providing telephone, email, chat, and remote diagnostic technical support for a wide variety of enterprise servers, storage devices, operating systems, and applications (Windows, VMware, Linux, SQL, Hyper- v, and more) in a team environment. You will also be responsible for answering common questions regarding installation, operation, configuration, customization, performance, and usage for assigned products. You will apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct issues. You will also document problems, diagnostic actions performed, customer interactions and next steps, and solutions implemented in the technical support database. ,
Keyskills :
windows troubleshooting operatingsystems sql chat linux email steps vmware servers dynamics enterprise diagnostics installation customization echnicalsupp netw king st agedevices st age perf mance