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Service Architect

4.00 to 6.00 Years   Pune   14 Sep, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaArchitecture
EmploymentTypeFull-time

Job Description

Service ArchitectApply nowPublish Date: Aug 9, 2021Location: Pune, Maharashtra, IN-IndiaCompany: AtosThis is an Individual Contributors role. The main purpose of the role is to be responsible for the efficient and effective design of digital service delivery to ensure services meet the needs of the customers. Develop and maintain Digital Services customer service designs, including the delivery of relevant service architectures to support the strategic transition of business solutions into production, by identifying and integrating business, information, and technology architecture, in alignment with service strategy, creating a culture of perpetual challenge and continuous improvement in the delivery of internal and 3rd party services. Works as part of the enterprise design practice to identify impact on service architecture and user service experience. Collaborates closely with the Architecture Team, Customer Service Manager/Supplier Relationship Manager to define service objectives, commercial arrangements, service levels and other performance indicators.What is expected from this role

  • Creation of Service Architectures that maximise the efficiency of all support scenarios whilst minimising the costs for Service Delivery.
  • To take responsibility for understanding strategic business requirements, collecting data, delivering analysis and recommending service options. Collaborates with, and facilitates stakeholder groups to ensure the contribution of all relevant stakeholders is maximised
  • To support the transition of new services into the production service environment, providing a focal point for service design.
  • To design all functional and technical aspects of a service for business change, developing a service design to meet those requirements including defined cost, security and service level requirements, leveraging standard service building blocks as much as possible. Identifying risks and providing mitigations options for these to the delivery team.
  • Assist with bid process by engaging with clients to gather requirements and translate these into existing services within the Dimension Data offering or to build a specific value proposition for the client.
Specific KRA
  • Develop Service Model that meets customer requirements in a minimum cost of delivery.
  • Work with the Vendors management team to identify new or existing vendors to deliver all or part of the service solution.
  • Ownership and accountability of service design for complex or high value deliveries into live service: -
  • Understand the customer s user base and IT operational structure;
  • Development of detailed end-to-end service designs: - Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts;
  • Impact assessment (IA) of current operating and governance models against scope of work;
  • Identification of transition operating model where required;
  • Design of future operating and governance models;
  • Define, agree and implement pricing for service catalogue;
  • Identify and develop test requirements to feed into overall test plan;
  • Identify and develop ongoing support requirements;
  • Development and progression of the operational support requirements and service acceptance criteria.
  • Accountable for the revision of the run cost elements of the cost model where required;
  • Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs);
  • Definition of early life support requirements;
  • Specification and delivery of SA artefacts.
  • Process and service tooling design and integration requirements: - IA of existing processes against client s process requirements;
  • Creation of processes and associated artefacts.
  • Writing service documentation as required by the delivery teams for use by operations;
  • Able to facilitate service readiness activities, to ensure a smooth transition;
  • Accountability and oversight of staff implementing service-related artefacts;
  • Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency.
Key skills required
  • Understanding of Digital Technologies like Cloud (SaaS/IaaS/PaaS), Data Centre, Application Modernisation, Security etc
  • Strong knowledge of ITIL Procedures, Agile & Project Management methodologies.
  • Ability to interact with CxO level community, Customer business head s and Supplier Business managers.
  • Problem Solving and stakeholder management skills.
  • Requirement gathering & document writing skills.
  • Commercial Awareness and billing model.
  • Knowledge of Atos Organisation structure.
  • Team Player and ability to work in a Virtual Team.
#LI-IndiaApply now,

Keyskills :
service deliverysolution designtooling designdigital servicesservice levelservice strategyfocal pointservice designservice levelsservice managementcustomer servicebusiness solutionsproject managementdata center

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