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Service Delivery Engineer 2 (I6)

4.00 to 6.00 Years   Pune   04 Jan, 2022
Dell
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What you ll achieveAs a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.You will:

  • Considered a subject matter expert within the group.
  • Leads process improvements, identifies inefficiencies, and reports them to management.
  • Works with end customer to drive service improvement initiatives to continually improve IT and user experience.
  • Understands and develops the ticketing system at a level capable of monitoring work flow, ensuring correct usage, and defining the scope of reports.
  • Manage functions such as shift schedules, training, research issues, ad hoc reporting, and client escalation.
Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements
  • Highly skilled in hardware, software and/or operating systems environment
  • Ability to influence others to achieve results
  • Advanced mentoring/Coaching skills
  • Good knowledge of appropriate networks, products and protocols
  • Team Management skills
Desirable Requirements
  • Typically requires 4-6 years of related experience
  • ITIL & MCP/ MCSE/other hardware certifications
,

Keyskills :
networkingtroubleshootingbasiscustomer relationslanad hoc reportingeuropean works councilsstrategic account growthequal employment opportunity

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