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Site Reliability Engineer, Incident Management Requisition ID 4661

5.00 to 6.00 Years   Pune   20 May, 2021
Qualys
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Hardware / Networking
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

DescriptionDescription:

  • Manages computing environment to protect production systems critical to business success.
  • Acts as focal point for incident review and escalation if necessary.
  • Supports a computer operations environment that meets all service level agreements, e.g., 24x7 availability, response time parameters, etc. and availability targets.
  • Notifying the participants in the Incident Management process when standards and procedures are not being followed
  • Rerouting misdirected incidents that have not been handled in a timely manner
  • Responding to the Incident Analysts regarding escalation issues in a timely and appropriate fashion
  • Identifying incidents which need special attention or escalation
  • Managing major incidents
  • Following defined escalation path when needed, as defined in the escalation policy
  • Works across a wide array of product lines and engages various levels of management on a day to day basis.
  • Is familiar with the ITIL framework, as the Incident Management process is a key input into the established Change and Problem processes.
Experience:5+ years in Incident Management, Infrastructure SupportHands on expertise in driving Technical issues including Infrastructure, Cloud etc.EEO Employer/Vet/Disabled,

Keyskills :
javaacademicsacpalgorithmsandroidfocal pointservice levelitil frameworkproduction systemsincident managementitil24x7cloudbusinessanalystsmanagementoperationsagreementsescalationavailability

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