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Software Engineer II (Backend)

4.00 to 6.00 Years   Pune   13 Oct, 2021
Helpshift
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

We are on a mission to rid the world of bad customer service by mobilising the way help is delivered. Today s consumers want an always-available customer service experience that leaves them feeling valued and respected. Helpshift helps B2B brands deliver this modern customer service experience through a mobile-first approach that changes how conversations take place, moving the conversation away from slow, outdated email and desktop experience to an in-app chat experience that allows users to interact with Brands on their own time. Through our market leading chatbots and automations, we help brands deliver instant and rapid resolutions. Because agents play a key role in delivering help, our platform gives agents superpowers with automations and AI that simply works. Companies such as Brex, EA, Square, Tencent, Supercell along with hundreds of other leading brands use the Helpshift platform to mobilize customer service delivery. Over 820 million active monthly consumers and are enabled on 2B+ devices around the world with Helpshift.Some numbers which illustrate our scale:* 165k/rps* 50ms response time* 400 GB data transfer/hour* 1000 VMs deployed at peakPlease check out or Engineering Blog: helpshift-engineering Medium to get a sense of all the interesting work going on at Helpshift.About the Team/Role (Platform/Integrations/Developer Experiences version)You will be part of the Core Services Team which includes Platform, Developer Experience and Integrations Engineering practices. Joining the core services teams entails working on cross platform projects including a WebSockets platform, Unified Logging platform, Distributed job executor to name a few. The team also owns enabling other engineering teams in terms of developer productivity, tooling, and libraries. You will be building and owning these platforms/tooling/libraries to help engineering teams. This team also owns the Core Public API s for Helpshift and Integrations with various 3rd party systems.What will you do

    • Work on the Resiliency, Availability and Latency of our Core Platform/Services
    • Work closely with the Dev Ops team to ensure our infrastructure is performing optimally and constantly looking to improve performance on our infrastructure.
    • Work on improving developer tooling and productivity, having an impact on all engineering activities in the org
    • Own and publish API s (internal and external) for the Helpshift ecosystem and enable 3rd part integrations
    • Write clean code with proper test coverage.
    • Research and introduce new pieces of infrastructure and software as and when the need arises.
    • Some examples of the Challenges faced/Work done by the team:
ScyllaDB: The Helpshift StorySimulating the Passport Seva Kendra using ClojureAbout You:
  • 4-6 years of medium / large scale server-side software development experience.
  • Production Experience of Java or Python
  • Thorough knowledge of CS fundamentals: Data structures, the time complexity of algorithms.
  • Knowledge of Posix compliant Operating Systems (we develop on Mac OS X and deploy on GNU/Linux).
  • Comfortable using CLI tools for achieving day-to-day tasks.
  • Experience in working with a distributed version control tool. (We use Git)
  • Experience in writing Unit, Functional & Regression tests.
  • Excellent verbal and written communication skills.
  • Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
  • Keep calm and learn every day.
  • Bachelor s Degree in Computer Science (or equivalent).
Nice to Have
  • Knowledge of functional programming is a plus (We use Clojure)
  • Knowledge of the JVM is a plus.
  • Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or Postgresql at scale is good to have.
  • Experience with benchmarking systems for performance, failure detection is good to have.
Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of gender, race, colour, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.#LI-SS1,

Keyskills :
automationprogrammingstorageanalyticsmac os xos xmac osmusic makingborder controldata structuresversion controloperating systemssoftware developmentfunctional programmingmac

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