Staff Information Developer

Job Description

Description and RequirementsBMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.Every BMC employee has the potential to have a tremendous impact on customer success and when customers thrive, we all do.BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.The BMC DSOM (Digital Services and Operations Management) IDD (Information Design and Development) team is a global team of 50+ writers well supported by Information Architects, Specialists, and Editors. Our team creates technical documentation in the form of online documentation, videos, in-app walkthroughs, and graphics for the users of BMC products. We typically serve a technical audience from the IT departments of large enterprise customers. As a part of this team, you will have ample opportunities to make a positive impact to customers, grow your career, and have a lot of fun!Primary Roles and Responsibilities:

• You are going to analyze the use cases, personas, and information needs of the target audience to determine the right delivery medium (Online documentation, video, in-app walkthroughs, graphics, etc) and the structure of the content.
• You will develop high-quality, findable, and accessible technical content. Work with writers and engineers to scope, design, edit, and publish technical content as directed by the supervising writers.
• You will go under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area.
• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation.
• Initiate and recommend creative and innovative new ways to improve technical information deliverables and processes.
• Understand customer issues and documentation usage through metrics, comments on documentation, and other customer feedback channels. Respond to customer comments and feedback on the assigned documentation within SLAs.
• Balance work volume and quality, and appropriately escalate potential risks and issues to management.

Qualification:

• 6+ years of experience in creating technical documentation for enterprise software users, system administrators, and other technical audiences in a software product development organization
• Ability to quickly understand complex concepts present them in a simple, clear, and concise manner
• Proficient with any of the industry-standard authoring tools and video editing tools
• Excellent analytical, English, technical writing, visualization, collaboration, and follow-up skills
• A strong understanding of the documentation development processes and quality measures.
• Exposure to agile development practices, tools, and terminology
• Ability to handle multiple work tracks simultaneously and stay focused in a fast-paced and ambiguous environment
• Ability to swiftly unlearn old practices, adapt to change, and zeal for continuous learning

Desired (Nice-To-Have) Skills:

• Experience in creating developer documentation such as API documentation
• Exposure to Confluence wiki as an authoring tool
• Exposure to IT service and operations management basics
• Software development experience or training

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page. ,

Keyskills :
framemakerdocumentationhtmllotus notesonline helpsoftware product developmentuse casesit managementvideo editingtarget audiencelarge enterprisetechnical writingagile developmentstatements of work sow