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Support Engineer

2.00 to 3.00 Years   Pune   04 Mar, 2021
Acquia Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,General / Other Software
EmploymentTypeFull-time

Job Description

Job Title: Support Engineer [883]About AcquiaAcquia is the open digital experience company. We provide the worlds most ambitious brands with products built around Drupal to allow them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community and collaboration giving our customers and partners the freedom to build tomorrow on their terms.Headquartered in the U.S., we have been named one of North America s fastest growing software companies by Deloitte and Inc. Magazine, rated a leader by the analyst community, named one of the Best Places to Work in India by Great Place to Work. We are Acquia. We are building for the future and we want you to be a part of it!What do we do.

  • Work with a broad customer base consisting of non-profits, educational institutions, governmental bodies, and Fortune 500 companies around the world.
  • Use advanced problem-solving methodology to resolve complex challenges in real time across a number of technical domains.
  • Collaborate across our Global Support organisation (5 offices) and other internal teams to provide the best possible outcomes to meet client needs.
  • Use our experience to build state of the art support tools and develop/improve processes toward driving ticket deflection
What will you do:
  • Interact directly with customers to isolate, reproduce, troubleshoot and resolve data and product interface problems
  • Use problem-solving, critical-thinking and multi-tasking skills to maximize productivity and efficiency
  • Maintain a detailed understanding of product architecture, technical components and application functionality
  • Use troubleshooting experience to create and update our team Knowledge-base articles, Troubleshooting Guides, FAQ s, and other related support collateral.
  • Ability to mentor and display leadership and ownership of issues
We are looking for:
  • Familiarity with SQL, TSql, PL/SQL or similar database infrastructure
  • Strong written and verbal communication skills with experience communicating at all levels of client organizations.
  • Ability to function and thrive in a team environment with an appreciation of aggressive goals
  • Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues and identify root causes.
  • Bachelors degree in information technology, computer science or a related field
  • Experience in a SaaS environment is a plus
  • Experience with Drupal or other CMS is a plus
Why Acquia Support
  • A genuinely fun place to work. Were a tight-knit team with a lot of energy and opportunities to work collaboratively with others, both in Support and across Acquia as a whole to improve our offerings and customer experiences.
  • Were not a call centre. Acquia is looking for engineers, not someone to just answer the phone. We provide opportunities to constantly learn and grow your technical skills while solving complex challenges involving cloud technology.
  • When we say work/life balance, we mean it. Paid quarterly on-call, and a liberal vacation policy lead to a role where you can have a life, not just a job you can live with.
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.,

Keyskills :
networkinginformation technologytechnical skillssqlswitchescmsfaqoperating systemstroubleshootingequipment supplysaaslan

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