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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Network / System Administration |
EmploymentType | Full-time |
At TomTom You ll move the world forward. Every day, we create the most innovative mapping and location technologies to shape tomorrow s mobility for the better.We are proud to be one team of more than 5,000 unique, curious, passionate problem-solvers spread across the world. We bring out the best in each other. And together, we help the automotive industry, businesses, developers, drivers, citizens and cities move towards a safe, autonomous world that is free of congestion and emissions.What you ll doIncident Analyst Duties and ResponsibilitiesMonitor Systems: Monitor the performance and capacity of systems using variety of tools. We look for hardware, software, and infrastructure alerts or malfunctions. When an issue is identified, Engineers does basis investigation and involve relevant support for the fix. Troubleshoot Problems: We generally have standard operating procedures that Engineer will closely follow. This may include coordinating with Internal Technical Team, third-party vendors, customer or other IT teams. Track all Issues: While working on incidents, Engineer must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the Team and is a record of the health of the system.Report Incidents : Engineers must escalate the issue to management, Technical Teams, IT resources or 3rd party vendors for assistance in reaching a resolution. Engineers also maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being takenWhat you ll needStrong analytical thinkers who enjoy solving problems, thrive in a high-pressure environment with shifting priorities. Should be able to assess a situation and determine tactical steps forward.In addition to these general skills and personality traits, employers are seeking candidates with the following skills.Core skills:
Keyskills :
troubleshootingnetworkingactive directorywindowsdhcpit service managementstandard operating proceduresknowledge basetime managementcustomer serviceflexible scheduleservice managementproductivity tools