System administrator (Level 3)

Job Description

System administrator (Level 3) Reporting To: Project Manager Working Hours: 9:30 Hrs Shifts: Rotational Weekly Offs: Rotational Basic Skills Sets Requirement: Qualification: Graduate/ Post Graduate / Diploma in any stream ad Global certification in windows Other Certification: MCSE 2008 and other Microsoft system administrator related certifications(MCSE: Server Infrastructure) Experience: 5 years, 3- 4 years in relevant industry (RIM) Key Competencies & Skills: Extensive experience with a variety of server- side technologies In- depth knowledge and working experience with Windows Server 2008, 2003, SBS In- depth knowledge and working experience with Active Directory, DNS, DHCP, Advanced Windows Server Services, Administration and Configuration, Installing and Configuring Windows Servers. Designing and Implementing a Server Infrastructure, In- depth knowledge and working experience with Latest Exchange/ SQL server and VMware or Citrix Working experience on MOM, SCCM, SCOM. Working experience on Share point, LYNC, Wsus. Administering Microsoft Exchange server, SBS server, Lync or Blackberry server. Server hardening, system monitoring, performance tuning and process mapping. Implementation of security best practices for operating systems. Event log monitoring & troubleshooting Working experience and troubleshooting skills on Patch management, services pack deployment, Patch testing and analysis. Working experience of Antivirus management, System patches, security fixes etc. Designing and Implementing and troubleshooting skills in the backup process, disaster recovery. Administering, planning and designing of Enterprise grade storage such as semantic, EMC, etc. Hands on experience on Raid, NAS/ ISCSI/ SAN data storage devices. Should have the exposure for remote technical support Should be able to manage a team of 10 people Networking knowledge is a plus Behavioral Skills Should have Planning and Organization skills. Strong written and oral communication skills. (Ability to communicate effectively with the Team as well as the customer) Leadership Skills. (Leading by example) Efficient time management skills. Good analytical Skills Strong interpersonal skills. Ability to work with International Customers and create a rapport with them. Roles & Responsibility: Primary Understand the domain, the business requirements and the technical challenges Serve as the team s representative on the leadership groups requiring Team Leader participation. Act as primary contact person for the team. Provides technical support, Assist junior admin to resolve technical queries Determine and provide a necessary level of technical documentation during requirements gathering, based on technical services Coordinate and submit team reports, such as weekly reports and team plan, and other necessary documentation required from the team. Communicate daily regarding project status with appropriate team members Problem solving ability, with a knack for technical innovation Perform activities such as server builds (application and/ or configuration), Defragging Exchange Data Stores, Active Directory Update and/ or Migration, SQL Server Tuning, Share point Application building, etc. remotely via remote control software. Author scripts (in the software) to automate certain system and application functions. Create custom monitor sets (in the software) to perform server / service / application monitoring. Design Backup, Antivirus and patch management policy Monitor Maintenance related activities and deliverables. Research and analysis on topics such as security threats, patch assessment, service pack assessment, application upgrade assessment, etc. To communicate back to the MSP s, software and Help Desk organizations about the findings. Documenting changes, incidents, and problems Monitor Activities and individual performance of the Team Members Responsible for the Delivery of Quality Services within the SLA by the Team members Secondary Participate as a Leader of the team with instruction, reference, and collection management responsibilities to Stir the discussion in the right direction and obtain desired results. Foster team and individual growth through coaching, mentoring, and serve as a resource person. Encouraging collaboration among team members. Conduct Training for new joiners. Innovation and creativity to resolve the issues. Authority: Authority to approve the leaves of the team Members in the absence of project manager. Log in to RMM tool, ticketing system/ PSA tool to work as well as distribute the tasks to the team members Generate project Reports Login to Help Index system to review the activities of the Team members and take appropriate action Lead team discussion & decision making process Conduct the Appraisal and Review discussion for Team members and give feedback to management.,

Keyskills :
networking troubleshooting xchangeserver activedirectory sqlserver problemsolving technicalsupport timemanagement analyticalskills