hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

System Support Specialist

5.00 to 10.00 Years   Pune   17 May, 2022
EXFO Inc
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other SoftwareEmbedded / System Software
EmploymentTypeFull-time

Job Description

    Roles and Responsibilities
    • Lead complex troubleshooting and resolve critical or escalated technical issues from customers.
    • Configure and troubleshoot customer related issues. Participate actively in on-call support with different global field partners or end customers, which may include occasional after hours and weekends shift work.
    • Participate to customer issues prioritization calls with the Technical Support team as well with R&D.
    • Build automation and participate actively in the scripting strategy, to restore & resolve customer issues.
    • Troubleshoot customer systems performance at the hardware, software and Database level.
    • Accountable for customer satisfaction on the resolution and maintaining SLA (Service Level Agreements).
    • Get involved with administrative reporting for customers system and health check parameters.
    Desired Candidate Profile
    • Hands-on working knowledge with any of the following: VMWare, Docker, Kubernetes or Ansible
    • Experience in resolving complex incident and problem tickets in a telecommunications and service provider network.
    • Performing network/management system upgrades and service restoration.
    • Experience in any vendor EMS platforms: Nokia ,Cisco, Ericsson, Huawei
    • Knowledge of Element Management Systems, application & database servers, geo-redundant clusters, Storage Area Networks.
    • Experience supporting and providing input into the development of network and service product capabilities and OSS/BSS capabilities.
    • Experience in Optical Networks(DWDM, SDH ,GPON ) , Tools: OTDR, Ethernet Traffic Generator, Wireshark, iperf
    • Operating System practical knowledge i.e. Red Hat Linux, Solaris, Windows and EMS/NMS Industry training or relevant industry certification (eg. CCNA, )
    Required skills and aptitudes
    • Strong communication and collaborative skills are a must.
    • Ability to communicate clearly and transparently in English, verbally and in writing, keeping the right people informed of relevant issues.
    • Work well in a fast paced, dynamic environment with geographically distributed teams;
    • Self-motivated, results-oriented with a strong desire to learn;
    • Ability to Analyze and Prioritize.
    • Ability to drive special task force teams to accelerate specific customer situations proactively.
    Qualifications
    • Bachelor degree in Software Engineering or Computer Science
    • Minimum of 7 years in hands-on technical role
    • Includes occasional after hours and weekends shift work
    ,

Keyskills :
billingenvironmentautomationbasicbscsred hat linuxelement management systemshealth checkdatabase serverstechnical supportindustry trainingdistributed teamsmanagement systemssoftware engineeringcustomer satisfactionsdhslaoncall supporthan

APPLY NOW

System Support Specialist Related Jobs

© 2019 Hireejobs All Rights Reserved