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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Do you have proven ability to solve complex issues, covering both technical and business needs Are you an expert when it comes to tools like UNIX, Java, Shell scripting , Autosys, Oracle, SQL. Do you have exposure for automation while using Python/shell scripting or any other tool.We re looking for a IT support analyst to: Support business application and related infrastructure across several technical domains This role is responsible for production stability, incident / request / problem management and providing L1 and L2 application support for critical applications and technologies like UNIX , Java, Shell scripting , Autosys, Oracle and SQL, Splunk and AppDynamics. Good to have Hue, Bigdata, Cognos and Informatica, Automation Anywhere knowledge. Role requires L2 support for incidents / requests reported and in depth complex analysis for an issue fix . Ensure workflows, processes, tooling and applications are supported with highest quality standard Contribute expertise to the management of existing and new IT products and services Define workarounds for known errors and initiate process improvements Maintain a knowledge database.Your teamYoull be working with the BDR(Big Data) Application Support Group team part of a WMA TOC based in Pune. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level. As a IT support analyst, you ll play an important role for our organization., Ideally 3-7 years of hands-on experience with UNIX and Informatica environment. Extensive experience in Application Support & Maintenance such as UNIX , Java, Shell scripting , Autosys, Oracle and SQL, Splunk and AppDynamics. Good to have Hue, Bigdata, Cognos and Informatica, Automation Anywhere knowledge. ITIL Qualified & proficient in using Service Now Demonstrated hands-on domain skills and track record of successful projects and deliveries Highly refined and professional in verbal and written communications Demonstrable experience in delivering a quality operational service to customers Operating in a Global team environment Good Knowledge of financial domain especially Wealth Management Ability to solve complex issues, good at problem statement analysis and solution design thinking Track record of influencing senior IT stakeholders and business partners Confident communicator that can explain technology to non-technical audiences Capable of understanding client needs and translating this into products and services
Keyskills :
unixtroubleshootingcustomer relationsslaenvironmentit supportshell scriptingsolution designutility servicescomplex analysisproblem managementstatement analysis