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Technical Process specialist

0.00 to 5.00 Years   Pune   04 Jan, 2022
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Technical / Process Training
EmploymentTypeFull-time

Job Description

ITIL Certification/knowledge (Incident/Change/Problem Management) Working knowledge of Storage Administrations (2+ Years) Should have strong Storage expert with NAS and SAN skills Hands on experience NetApp cDOT skills Advance Debugging/Troubleshooting skills in Storage. Should know how to debug/troubleshoot performance issues Hands on experience on ONTAP upgradation, storage expansion and configuration. Good communication skills to handle client /internal calls Commvault Backup / Networking knowledge Scripting skills A good technical and operational understanding of the administrator kind of role with working knowledge of high/medium/low severity level 3 ticket handling. By the completion of Process training, FTEs are expected to be or have: Trained on systems and tools, including: iTAM Trained on incident Management; Change/Problem/PKE (Problem Known Error) management Common Cause Incident Analysis (CCIA); Closed Incident Docket Analysis (CIDA). Excellent oral and written communications skills; Excellent comprehension of English; Demonstrated analytical approach to problem solving; 1 3 years of experience of relevant knowledge and skills Required operation hours 24/7 Support, Flexibility in working hours ITIL Certification/knowledge (Incident/Change/Problem Management) Working knowledge of Storage Administrations (2+ Years) Should have strong Storage expert with NAS and SAN skills Hands on experience NetApp cDOT skills Advance Debugging/Troubleshooting skills in Storage. Should know how to debug/troubleshoot performance issues Hands on experience on ONTAP upgradation, storage expansion and configuration. Good communication skills to handle client /internal calls Commvault Backup / Networking knowledge Scripting skills A good technical and operational understanding of the administrator kind of role with working knowledge of high/medium/low severity level 3 ticket handling. By the completion of Process training, FTEs are expected to be or have: Trained on systems and tools, including: iTAM Trained on incident Management; Change/Problem/PKE (Problem Known Error) management Common Cause Incident Analysis (CCIA); Closed Incident Docket Analysis (CIDA). Excellent oral and written communications skills; Excellent comprehension of English; Demonstrated analytical approach to problem solving; 1 3 years of experience of relevant knowledge and skills Required operation hours 24/7 Support, Flexibility in working hours,

Keyskills :
sapslacustomer relationsqualityreportingproblem solvingprocess trainingincident managementcommunication skillssannasitilstorageenglishtraininganalysisscriptingmanagementnetappcommvault

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