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Technical Support Engineer

3.00 to 8.00 Years   Pune   15 Jun, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Technical Support EngineerLocation PunePosting date 1 day ago(6/11/2021 9:00 AM)Job ID 81216 Category Technical Support Job summary The Red Hat Global Support Services team is looking for a highly-skilled Technical Support Engineerto join us in Pune, India. In this role, you will be a trusted advisor to enterprise-level customers and partner closely with them and help us continually prove our value to our customers as you troubleshoot and resolve their technical issues for the portfolio of Red Hat Hybrid Cloud computing products to meet their business needs both online and over the phone. You will work to provide an excellent customer support experience for our enterprise subscription customers. Primary job responsibilities

  • Ensure that customers can get the maximum value from and easily use our products and subscriptions
  • Support customers by responding within the designated service level agreement (SLA) to incoming calls as well as chat and web-based inquiries about our technologies
  • Investigate and troubleshoot issues, developing solutions for our customers while understanding their business needs
  • Exceed customer expectations by providing outstanding customer service
  • Proactively update our customers and ensure that they are satisfied with our support service
  • Collaborate with other engineers and developers to develop creative solutions for our customers, including product fixes
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
  • Manage customer cases and maintain clear and concise case documentation
  • Participate in case review conference calls with customers when needed
Required skills
  • Experience with Red Hat Enterprise Linux (RHEL) 7 and 8 administration.
  • Experience in any virtualization platform (KVM, RHV, VMware, HyperV).
  • Understanding of the OpenShift or Kubernetes architecture and administration experience across all working components
  • Experience with Podman and other containerization technologies
  • Basic understanding about storage (NFS, iSCSI, FC) and filesystems (EXT4, XFS etc.)
  • Good understanding of Linux networking
  • Excellent Linux administration experience
  • Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
  • Demonstrated first-rate customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
  • Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
  • Proven ability and willingness to learn new open source technologies
  • Commitment to providing the best experience possible for Red Hat customers
  • Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system
  • Ability to deal with rapid change and limited structure
  • Excellent reading and writing skills in English; fluent English language skills are a plus
  • Prior Red Hat product certification, e.g. Red Hat Certified Engineer (RHCE) or other relevant certifications is a big plus
  • Scripting or programming experience in languages like Bash, C, or Python, Golang is a plus
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeed,

Keyskills :
operating systemsred hat enterprise linuxtroubleshootingopen source softwaretechnical supportred hat certified engineerlannetworkingred hat certified engineer rhce

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