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Technical Support Engineer

2.00 to 5.00 Years   Pune   15 Oct, 2021
Entercoms Solutions Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryInternet / E-Commerce
Functional AreaNetwork / System Administration,Customer Service (International)
EmploymentTypeFull-time

Job Description

Technical Support Engineer | BPaaS model | SLA | Accelerate supply chains | Entercoms Technical Support Engineer

Entercoms empowers companies to accelerate value from their service supply chain. Leveraging advanced technologies such as Artificial Intelligence and Machine Learning, Entercoms delivers the ability to maximize revenue and drive greater control over business outcomes. As a digital technology and services company, Entercoms achieves true transformation of the service chain through business - driven Intellectual Property, advanced analytics, domain expertise, operations support services and cross - industry best practices.

Skills:

  • Computer Hardware Knowledge is mandatory
  • Basic English communication
  • Desktop troubleshooting

Education:

  • B.E/ B. Tech/ Graduation (in any discipline)

Description:

  • Supporting Customers Business Process
  • Comprehend and audit tech support activities pertaining to computer hardware, warranty parts and dispatches
  • Assist team members for tech support case log audits through email & chat
  • Reviewing web based dispatch orders and processing as per set guidelines
  • Comprehend troubleshooting notes on dispatch orders and relate it with parts requested
  • Validate troubleshooting and correctness of the orders
  • Understanding of the ticketing tool
  • Experience/Willing to work in online support
  • Compliance with company policy, process and procedure
  • Willing to work in night shift, when required
  • Should be interested in building long - term career with the company
,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemssupply chainonline supportprocess controlmachine learningbusiness processsupport servicescomputer hardwareadvanced analyticsintellectual propertydesktop troubleshootingartificial

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