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Technical Support Engineer

2.00 to 5.00 Years   Pune   01 Nov, 2021
TRICENTIS Technology & Consulting
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software,Network / System Administration
EmploymentTypeFull-time

Job Description

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for Tricentis customers in a 247 environment. This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/ incidents. The successful candidate will be able to quickly gain an understanding of our comprehensive product suite. This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

    • Increase your market value by stepping into the future
    • Work for the market leader in model-based testing
    • Exceptional career development opportunities locally and overseas!

    Due to rapid growth, we are seeking highly talented people to work with Tricentis in India. Employees of Tricentis are offered first-class development opportunities, supported by a curriculum!

    Qualifications

    To be successful in the position you will possess the following skills and experience:

    Must have:

    • 2 or more years experience in technical support/Test analyst/QA or in a customer-facing role
    • Bachelor or Master of Science in Computer Science/Engineering or relevant experience
    • At least 1-year experience with Tricentis Tosca
    • Knowledge of databases like MSSQL, DB2, Oracle, Postgres and MySQL
    • Basic understanding of software testing concepts
    • Excellent written, verbal, and listening skills to convey complex technical issues to appropriate audiences correctly for action or education
    • Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge
    • Certified on AS1, AS2, and AE1 from Tricentis
    • Flexibility to work in shifts

    Desirable:

    • Experience in SAP products.
    • Development skills in C# or Java
    • Experience in traditional test automation/management tools (Microfocus QTP/QC/ALM and/or IBM FT and/or Test Complete and/or Selenium, etc.)
    • Experience on any leading cloud platform (AWS/Azure/Google Cloud).
    • Experience in the planning, development, and maintenance of automation frameworks
    • Experience in software testing across the full Software Development Life Cycle (SDLC)
    ,

    Keyskills :
    troubleshootingnetworkinglantechnical supportoperating systemssoftware development life cyclelife cyclemarket valuerapid growthtest completesoftware testingcustomer servicetesting conceptssupport engineersproduct knowledgecareer development

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