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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position Technical Support Engineer Qualification BCA, BCS, MCA, MCS, Computer Engineer Number of posts 1 Location Pune, baner Gender Female/Male Industry IT Time Indian time 6:00PM to 3:00AM Previous Work Experience 1-3 year Salary 6 LPA Roles & Responsibilities Manage customer inquiries & Troubleshoot customer Issues.Implementing new features on the product in coordination of the Tech team.Working closely with the Developers & Testing team.Create internal knowledge base articles.Manual testing of the product.Follow up on customer incident.Reproduce problem scenarios in test environment and conduct remote session with customer where necessary.Discuss issues faced by clients with team and take updated on them.Working with Customer Success team on various customer related projectsEffectively escalating all bugs, issues, feature requests, and suggestions to your manager Skills: HTML, CSS.,
Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsmanual testingknowledge baseproject administrationmcshtmlmanualtestingfeaturesBlack Box Testingbcs