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Technical Support Engineer I

3.00 to 5.00 Years   Pune   02 Jun, 2021
Bentley Systems India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Bentley Systems is seeking a talented individual to become a valued member of our successful team as a Technical Support Engineer in our Pune office. As part of the Project Delivery team the technical support engineer is responsible for providing technical and user support via phone, e-mail, and web-portal for Bentley s users. This is a hands-on position that will interface with our users as well as our development, professional services, and sales departments. The position is responsible for problem analysis, documentation, resolution and escalation involving Bentley s supported products.Responsibilities

  • Provide troubleshooting and technical support to users via e-mail, service tickets, phone and web-portal (BE Communities.) Assist with all facets of Bentley users and technical support by helping to identify user issues by isolating and resolving the issue or by proper escalation.
  • Advise and train users regarding the product s proper use and address specific user issues.
  • Act as liaison between user and development support.
  • Provide proper diagnosis and resolution to the user.
  • Keep accurate notes and details on user support requests.
  • Recreating the issue in-house on test systems to isolate the cause of the issue.
  • Communicate with staff members regarding current/ongoing issues.
  • Review, analyze and evaluate information technology systems operations to diagnose the issue
  • Document software problem defects for review and corrective action.
  • Meet with internal Bentley teams to provide the users perspective on our products and services.
Qualifications
  • Product knowledge of ProjectWise product suites or similar document management systems such as Documentum, Vault, Aconex is required
  • 3 -5 years of experience in technical support with user interaction and troubleshooting fundamentals demonstrated required.
  • Beginning to intermediate knowledge of relational databases: Microsoft SQL Server or Oracle required
  • Beginning to intermediate knowledge of IIS (Internet Information Services), SharePoint.
  • Intermediate knowledge of Networking (DNS, TCPIP, FQDN, cluster environments)
  • Intermediate knowledge of Windows Operating System (Server and client)
  • Possess excellent written and verbal communication skills.
  • A motivated self-starter with the ability to work independently and in a team.
Pluses:Experience with Projectwise, MicroStation, AutoCAD, Revit, Civil 3D, IPLOT (PrintingPlotting)Job Segment: Engineer, Technical Support Engineer, AutoCAD, CAD, Drafting, Engineering ,

Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsmicrosoft sql servercivil 3dsql serveruser supporttest systemsproject deliveryproblem analysis

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