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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Education: BE IT / Diploma in IT or Engineering Field. Professional certifications like MCSE , VMware , RHCE etc. will be a definite plus.Experience: 1 to 3 Years [ Freshers can Apply for a Trainee position] Pre - Requisites: Good Communication Skills Oral and Written , Problem solving attitude and Ability to handle customer situations. Domain expertise Microsoft Solutions AD / Exchange / OS365 / MS SQL , Virtualization , Security AV / AS / DLP / SIEM , Firewall , Backup and Storage Roles Responsibilities: Technical Support Executive , is responsible for providing technical support services to customers on assigned products and solutions from Syscraft. This is a customer facing role and require daily visits to customer places as per the requirement. The role also might require the executive t be stationed at customer premises. Installation , Configuring and troubleshooting at the customer premises WIN / Linux Environment. Firewall Management Installation , Configuration , Management , Policy Setting etc. Infrastructure Assessment Server Utilization , Application requirement , Storage Architecture , Virtualization models etc. Ability to Independently monitor , network , systems , Internet , WAN , wireless , VPN security etc. Analyze technical problems respond to the customer complaints by taking remote , field visit or on a tele call. Maintaining a log of all support issues and their status and Report to customer and Manager. ,
Keyskills :
technical supportcustomer servicetroubleshootingcustomer relationsnetworkingms sqlproblem solvingsupport servicescustomer complaintsfirewall managementmicrosoft solutionscommunication skillsstorage archite