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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Plan and deploy upgrades to fulfill compliance, security or capacity requirementsDesign, test and implement news solutions for product under its direct responsibilityWork in close relationship with other IT teams to ensure client requirement and expectation aremutually agreedDeliver continuous improvement of the products under its direct responsibility (efficiency, newfeatures, self-service, )Support production platforms across all products under the department s responsibility (includeSupport, Weekend operation)Productso CUCM 8.x and aboveo Cisco Unified Communication Express & Cisco Unity expresso Cisco Voice Gateways (ISR Routers and Analog gateways)o Gateway protocols: H323, SIP, MGCPo Trunks, E1/ T1(CAS, CCS), FXS /FXO etc.o Gatekeepers, Wireshark toolo Cisco VCS/expresswayo IPTrade, BT, IPC, Etralio Nice, VerbaMust Have Ability to think analytically while working in a high-volume work environment Able to easily communicate complex concepts and instructions to non-technical end-users Knowledge and understanding of network designs and concepts Ability to apply technical knowledge to troubleshoot Documentation on & Presentation Skills with excellent Communication skills Good to Have Cisco Certified Network Associate Certification Cisco Certified Network Professional or Voice Collaboration Certification Excellent Communication Skills. Global orientation and Process oriented. Ability to stay focused and Open to work in 24X7 shifts if required. Intermediate level experience in handling Cisco IP telephony Network Infrastructure. Basic Understanding of concepts: OSI and TCP/IP Model, VTP, STP, Ether channel, HSRP, Routing Protocols.etc.,
Keyskills :
cisco certified network associatecisco certified network professionalcisco ip telephonycisco voiceip telephonyvoice gatewayscisco certifiedpresentation skillscontinuous improvementether channel