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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
Shift Timing : Night Shift ( 6:30 PM to 1:30 AM)Responsibility & Skills :Manage on-boarding, training, and product issue support cases to ensure 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues. Take ownership of customer issues through to resolution including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis. Liaise and work closely with the development team on escalated technical issues and product roadmap changes/new features.Mandatory :Salesforce admin certified Experience with salesforce CRM Available 40 hours per week High attention to detail good phone, communication skills and customer support experiencePreferred Requirements:Ability to work in a fast-paced, positive, and collaborative environment Strong desire to be in Technology Solutions Motivated, proactive and dynamic problem-solving approach Ability to multi-task, prioritize, and manage time effectively Ability to empathize with customers with varying levels of technical ability Ability to show a strong level of attention to detail Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure Must be fluent in EnglishPreferred Qualifications :Salesforce.com development certifiedEssential Duties and Responsibilities :Troubleshoot web forms, uploaded Lead lists and matching logic issues Work with customers and prospects to become familiar with applications Consistently demonstrate proficient knowledge of RingLead and salesforce.com current product offerings Weekly company phone conference Log all activities within SalesforceJoining : Immediate,
Keyskills :
troubleshootingtechnical supportactive directorycustomer servicesalesproblem solvingcustomer supportcommunication skillscustomer satisfactioninternal communicationformslists