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Technical Support Representative Senior

3.00 to 6.00 Years   Pune   18 Jan, 2021
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Technical Support (24/7 Shift) Pune 3 to 6 yearsAre you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis role is a part of our Remote infrastructure Management. Career level professional role. Moderate skills with high level of proficiency. Develops and implements solutions that require analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments. Possesses knowledge in a specific business area. Works on one or more projects as a team member. Works under general supervision with latitude for independent judgement.What you will be doingExperience :3-6 yearsLocation: PuneShift: 24/7

  • Performs installations, repairs, upgrades, backups and other maintenance tasks.
  • Provides desk-side assistance in resolving technology support issues
  • Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
  • Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
  • Asks probing questions to gather relevant information on routine and complex calls.
  • Uses effective listening skills to develop understanding of client questions or issues
What you bring:
  • Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
  • Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
  • Knowledge of basic problem resolution and escalation practices
  • Ability to provide appropriate level of support and guidance with FIS applications and procedures
  • Effective use of listening skills to develop an understanding of client inquiries and problems
  • Excellent team player
Added bonus if you have:
  • Knowledge of FIS products and services
  • Knowledge of financial services industry
  • Knowledge of basic financial analysis principles and ratios
What we offer you
  • An exciting opportunity be a part of World s Leading FinTech Product MNC
  • To be a part of vibrant team and to build up a career on core banking/payments domain
  • Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A broad range of professional education and personal development possibilities FIS is your final career step!
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
troubleshootingtechnical supportactive directorycustomer servicesalessoft skillsonline privacyfinancial analysisfinancial servicesproblem resolution

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