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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
* Duties and Responsibilities - Responsible to work along with existing Business & Dialer Ops teams in identifying the optimum Dialer operations strategies (product/account/business wise) Supplies insightful analytics & a 360 perspective of looking at operational data generated during daily BAU Uses reports generated in-house & from Partner/Vendor teams as sources for identification of opportunities for process efficiency building Should be keen on working on data/reports for creating newer perspectives of reading & understanding data/reports Works closely with in-house & from Partner/Vendor reporting teams to gain detailed data cuts from the ecosystem analyses & creates recommendations for project execution & shares the same with Dialer COE for execution Responsible for providing insights for business/revenue enhancement opportunities by identifying opportunities in Contact Centre Operations/ health (people & process) , * Knowledge Graduation Experience Minimum of 5 years of experience in similar role/function (Dialer Analytics - Projects) o comprising of minimum of 1 year of active/passive Dialer handling Contact Centre technology orientation Exposure to Dialer operations including know-how on various Dialer modes, Dialer capability from a front-end standpoint and How-to of Dialer campaigning & churn strategies to achieve higher productivity & customer satisfaction Skills Sound understanding of a Contact Centre, functions involved therein & their individual as well as related functioning Thorough knowledge/understanding of key Contact Centre metrics Knowledge and hands on experience of analytical & reporting tools Additional Skills (non-mandatory) Active experience during the career in Contact Centre reporting
Keyskills :
bankingfinancefilingmisfront endreporting toolsproject executionprocess efficiencylifestyle articlesaustralian equitiesknowledge discoverycustomer satisfactioncoecutssoundmetricsbusinessnbfc