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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Sales / BD,Operations Management / Process Analysis |
| EmploymentType | Full-time |
* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Responsible for Sales activities through Touch free process Call-Centre Field sales Issuance Partner Management. Campaign management for Call-Centre. Data Management. Drive Call-Centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed. Measure productivity and implement training measures to bridge the gap to achieve required productivity. Monitoring performance and suggest corrective action for: o Key business metrics o Product and portfolio performance o Call-Centre team s productivity o Compliance policies guidelines & processes o Resolve all customer escalation and queries related to both the channels Understanding of CRM & lending system - Salesforce.com & Finnone. Understanding of campaign management in Dialer. Data extraction from various sources and analysis in congruence with the business requirements. Tracking all important matrix of business on regular basis. Initiate request and coordinate with IT team for any new requirement related to system enhancement. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Hiring right candidate. Smooth onboarding to help settle the employee well in BFL. Retention of On-rolls & Off roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of On-rolls & Off roll staff Target & Lead allocation 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department i.e. Product BIU Risk IT & Call Center COE. Connect with HR department for hiring & retentions. External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Connect with Call Center Management. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 40crs to 100crs MOM (depending upon qualified leads and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 25 to 106 Number of Direct Reports: 2 to 4 Number of Indirect Reports: 3 to 6 Number of Outsourced employees: 25 to 100 Number of locations: 1 Number of products: 1 i.e. Personal Loan , * SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications Graduate / Post Graduate Good command in Microsoft Office Suite i.e. PPT, Word, Excel etc. Working knowledge of UNICA Work Experience 3 to 5 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated
Keyskills :
behavioral trainingcorrective actionfinancemisbankingfilingfield salesteam managementcollaborative workcampaign managementexternal clientsmonitoring performancedata extractionmicrosoft officenbfccall center