VP- Service Owner

Job Description

What will you be doing Key accountabilities of this role will be aligned but not limited to:

• Key specific accountabilities:

• Facilitating and Driving Incident, Problem and Change management.
• Work closely with engineering team to adapt and implement best practice and innovative solutions for security tools.
• Participate and Deliver security Projects within timeline.
• Managing Vendor Service.
• Maintaining Capacity Planning for Infra.
• Document technical Processes and Procedures.
• Preparing Service Vision.
• Ensuring issues are managed within agreed SLA/SLT
• Manage email queries and ticketing systems
• High Level Knowledge on information Security tools and well versed with Risk Management.
• Ability to multi-task, ability to think laterally and to have input to / propose detailed, complex solutions to technical issues
• Train team members on the processes and procedures
• Support and management of system outages via the published major incident management process
• Act as a L3 member escalation point for any issues faced by the L2 team.
• Strong analytical and investigation skills. Ability to resolve issues in a high-pressure and time critical environment
• Perform post-release start-of-day checks as appropriate
• Ability to work effectively in a close-knit team as well as independently
• Managing Service Management BCM activities end to end
• Monitor and make sure incidents/problem logged with Vendors are resolved within agreed Service Level Agreement
• Participate in the measurement and reporting of inception of new tools and expansion of existing tool scope on a monthly basis
• Liaison across business and users to resolve users support issues
• Compliance to audit, regulatory and CSO Standards requirements risk aware and focused
• System stability monitoring
• Application & server restarts
• Problem escalation and ownership to resolution from customers
• Change and Release Management
• Process and Procedure knowledge base maintenance
• Has intensive interaction with subordinates through coaching and mentoring
• Communicates and drives daily team and individual metric performance
• Responsible for identifying skill gaps and having a robust training plan in place for advisors to maximise their performance

Conduct

• Take into account reputation of Barclays at all times, through positive interactions and following policy and process.
• Sets an example and supports fair and ethical behaviour in all colleagues.
• Make sure colleagues are equipped to be able to protect our reputation at all times

Technical Skills

• Strong communication both verbal and written in English
• Intermediate Skills on Networks
• Knowledge on Cloud computing, AWS etc
• Service-First ticketing tool
• Operating systems - Unix, Linux, Windows servers
• Database Management Systems, Web Servers
• An understanding on IT Security applications
• Logic/structured troubleshooting
• SQL & Database Knowledge
• Java, JDK, shell scripting etc
• Intermediate Network knowledge.
• ITSM/ITIL (i.e. Change/Incident)

What we re looking for:The candidate has a strong technical delivery background with recent experience of Endpoint Security toolsets, preferably including Symantec. The candidate also has a solid background in Information Security principles and controls.

• Proven customer service/ liaison skills in dealing with clients and customers at all levels including difficult and demanding stakeholders.
• Able to quickly absorb and assimilate large amounts of technical and business information to identify the most appropriate course of action to ensure consistent quality
• Able to work effectively in extreme high pressure situations where critical service availability is compromised and/ or Barclays reputation is at stake
• Fully competent in using audio and video conferencing facilities
• Exceptional written communication skills; ability to write ad-hoc and formal reports. This will assume a detailed working knowledge of all Microsoft Office Tools (Word, Excel, PowerPoint, Visio etc)

Skills that will help you in the role:

1. Basic Windows & scripting
2. Logic/structured troubleshooting
3. SQL & Database Knowledge
4. Java, JDK, shell scripting etc
5. Intermediate Network knowledge.
6. Knowledge on Cloud computing, AWS etc
7. ITSM/ITIL (i.e. Change/Incident)
8. Communication Better if already worked with Global Teams
9. Technical certifications MCSE, Red hat , CCNA will add value

Regulated Role This role is regulated by Reserve Bank of IndiaWhere will you be working PuneBe More at BarclaysAt Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Purpose, Values and MindsetWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.RespectWe harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.IntegrityWe operate with honesty, transparency and fairness in all we do.ServiceWe act with empathy and humility, putting the people and businesses we serve at the centre of what we do.ExcellenceWe champion innovation, and use our energy, expertise and resources to make a positive difference.StewardshipWe prize sustainability, and are passionate about leaving things better than we found them.Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.EmpowerTrust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.ChallengeQuestion whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.DriveFocus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.,

Keyskills :
it securityknowledge baseroot causeservice levelmajor incident managementhigh pressuresecurity toolsrisk management frameworkcloud computingrisk managementshell scripting