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Female telecaller Experience in taking calls, Call Monitoring & MIS Report generation. Should have excellent communication skills in English & Hindi ( Mandatory ). Fluency in regional languages is ...
servicedelivery communicationskills mis less hindi email english monit communication CallQuality CallManagement TransactionalQuality CSAT CallFlowDesign allmonit ing teamperf mance ing perf mance QueueAnswer all incoming calls & resolve customers queries. Act on the inquiries of Clients and provide the prospective business leads to Managers. Maintain & update call records in specified format. Ma...
customerservice sales mis accounts insurance callquality set sound rec ds command business gujarati briefing communication CallManagement CallFlow CSAT CallFlowDesign allMonit ing CallRep tingJob Description
Job Responsibilities Evaluate the quality of customer service and communication on customer queries and feedback calls. Provide timely feedback to the team on process and communication skills Provi...
quality customerrelations testcases calibration auditing callaudit callquality qualityaudit customerservice productknowledge processcompliance mock grasp compliance communication allMonit ing CallManagemOperations Manager Handling a team of 100 agents and 5 Team managers Daily reporting, call monitoring and coaching People Client Management Escalation handling Desired Profile: BPO experien...
sales delivery customerrelations marketing management clientmanagement technicalprocess bpo coaching operations monit escalation CallQuality CallManagement TransactionalQuality CSAT allmonit ing rep ting ingTeam Manager Handling a team of 15- 20 agents Daily reporting, call monitoring and coaching People development Escalation handling Desired Profile: BPO experience in voice based technical p...
sla customerrelations coaching customerservice sales msoffice current teamhandling internationalbpo operatingsystems technicalprocess qualitymanagement peopledevelopment allmonit ing troubleshootinMonitor agents to identify errors, deviations initiate corrective measures. Conduct feedback sessions with Agents. Participate in design of call monitoring formats and quality standards Particip...
coaching accounts aspect auditing billing operatingsystems technicalprocess qualitystandards bpo basic design laptops management monit analytical leadership deviations allmonit ing collab ativew ing communicatQuality Analyst Track Associate performance and its impact on the process/ project. Understand the process/ function goals and help the team to achieve them. Completing call monitoring and feedb...
quality customerrelations testcases calibration auditing softskills dataanalysis qualitytools failuremodes processquality customerexperience datainterpretation constructivefeedback bpo allmonit ing slGodrej hiring Sr. Executive / Assistant Manager Service (PSP) in Lucknow India for Diploma / B.E. Mechanical with Min 1 year (for BE) / Min 2 years (for Dip) experience | Jobs in India | Search Best J...
sales mis accounts tat banking electronicsecuritysystems search callcenter teamhandling accesscontrol servicedelivery securitysystems technicalskills channelmanagement allmonit ing processmanagemenFemale telecaller Experience in taking calls, Call Monitoring & MIS Report generation. Should have excellent communication skills in English & Hindi ( Mandatory ). Fluency in regional languages is ...
servicedelivery communicationskills mis less hindi email english monit communication CallQuality CallManagement TransactionalQuality CSAT CallFlowDesign allmonit ing teamperf mance ing perf mance QueueOperations Manager Handling a team of 100 agents and 5 Team managers Daily reporting, call monitoring and coaching People Client Management Escalation handling Desired Profile: BPO experien...
sales delivery customerrelations marketing management clientmanagement technicalprocess bpo coaching operations monit escalation CallQuality CallManagement TransactionalQuality CSAT allmonit ing rep ting ingGodrej hiring Sr. Executive / Assistant Manager Service (PSP) in Lucknow India for Diploma / B.E. Mechanical with Min 1 year (for BE) / Min 2 years (for Dip) experience | Jobs in India | Search Best J...
sales mis accounts tat banking electronicsecuritysystems search callcenter teamhandling accesscontrol servicedelivery securitysystems technicalskills channelmanagement allmonit ing processmanagemenGodrej hiring Sr. Executive / Assistant Manager Service (PSP) in Lucknow India for Diploma / B.E. Mechanical with Min 1 year (for BE) / Min 2 years (for Dip) experience | Jobs in India | Search Best J...
salesmisaccountstatbankingelectronicsecuritysystemssearchcallcenterteamhandlingaccesscontrolservicedeliverysecuritysystemstechnicalskillschannelmanagementallmonitingprocessmanagemenRoles and responsibilities To lead and direct the telesales team to make high sales and enjoy good patronage from clients ,To obtain excellent records in call quality and sales delivery,He/she...
salescustomerrelationsslaqualitycoachingcallqualityrectelesalesCallManagementCallFlowCSATCallFlowDesignCallControlContactCenterOptimizationeWFMColdCallingallMonitingCallRepting© 2019 Hireejobs All Rights Reserved