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MIS Outbound-Sales

1.00 to 3.00 Years   Thane   06 Jan, 2022
Job LocationThane
EducationNot Mentioned
SalaryRs 50,000 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

Publish Process Roster through roster publishing softwareResponsible for managing process SLAs.Ensure timely and accurate Process Shift Swaps and shift preferencesManage the recording and reporting of leavesManpower forecasting on coordination with Operations.Monitor SLA to ensure that the same is running at an optimum levelMaximize utilization of manpowerSchedule briefings for the teamsMonitor Roster adherenceEnsure timely and accurate reporting of absenteeismMonitor and Track ShrinkageFamiliarize & Adhere to TBSS information security & quality policies and standards that relate to ones workProtecting the confidentiality and integrity of information (client/business related) used in course of work at all time including but not limited to user ids & passwordsAwareness of access rights to information & information systemsReporting information security incidents including but not limited to suspected viruses immediatelyEnsure that critical data in the folders where it can be backed up & same is informed to TechnologyAdministratively manage a team and monitor their performanceMotivate and recognize them through implementation of the company R & R programsPrepare and submit periodic reportsTitleMISLocationMumbai - Thane (Kasarvadali Ghodbunder Road)RequirementGood Communication Skills (8/10)2 + year of experience as MIS on papers from Outbound ProcessEducationUG/GraduateShift TimingsRotational Day ShiftTransport Boundariescandidates from Central Line onlyTransport FacilityNASalary range2.5 to 3.6L pa

Keyskills :
mis preparationroster schedulingprocess roster

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