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Production Support Administrator

2.00 to 5.00 Years   Thane   15 Oct, 2021
Fiserv India Pvt Ltd
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD,General / Other Software
EmploymentTypeFull-time

Job Description

About the business and the role We re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company s approximately 44,000 associates proudly serve clients in more than 100 countries, so our customers, members and consumers can move money when and where they need it, at the point of thought. Our aspiration is to move money and information in a way that moves the world.As a FORTUNE 500 Company and one of FORTUNE Magazine World s Most Admired Companies for the 8th consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with usRole Overview:The Service Delivery Team is responsible for Fiservs production processing operations where they process and run the daily, weekly and monthly batch processing cycles for all financial institutions on the OmniPay multi-currency / multi-institutional payment card transaction processing platform.Key Responsibilities:

  • This role will require the individual to provide shift cover including weekends on a rotating basis
  • Monitoring 24 x 7 daily jobs workload schedules
  • Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late, missing or incorrect files until problem has been resolved
  • Process and run the daily, weekly and monthly processing cycles for all institutions
  • Ensuring successful incoming and outgoing file confirmations
  • Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues
  • Ensure that services are delivered in accordance with service levels agreements and auditing requirements
  • Escalating out of balance issues to appropriate response unit
  • Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required
  • Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing
  • Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures
  • Interacting with other team members and management to improve efficiency and effectiveness
  • Adhering to and contributing to company processes, practices and procedures
  • Maintain appropriate schedules, logs and statistical analysis
Job Requirements:
  • Previous experience of working in a computer operations / service delivery environment
  • Previous experience of working in a payment card acquisition related services role preferable but not essential
  • Experience with workload automation or job schedulers an advantage
  • Knowledge of Microsoft Office, Windows and Unix
  • Basic knowledge on job processing and scheduling
  • Understanding the incoming / outgoing Files
  • Payment life cycle knowledge
  • IPC Experience
  • Incident, change problem management
  • Payment card acquisition knowledge
Competencies:
  • Excellent standard of communication skills (English) written and oral
  • Ability to schedule tasks in an effort to manage time and priorities
  • Self motivated with the ability to work on own initiative and as part of a team
  • Ability to work under pressure to tight deadlines, with a drive and commitment to delivery
,

Keyskills :
root causefinancial systems implementationfortune 500life cycleservice levelsservice deliverybatch processingmicrosoft officeoncall supportfinancial service

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